This issue can be seen mostly if the initial connection is going through Load Balancer to VIP.
If the connection is made directly to the Connection server IP / FQDN or UAG IP, it work fine.
Lets understand:
- The client sent "Last User Activity" parodically to the connection sever after specific set of time.
- Assume the LB as session timeout of 15 mins and Connection server or UAGs are being Load balanced.
- Client made Connection VIP and request goes to UAG1 or Connection Server1.
- After 15 mins, LB session timeout happened.
- At 25th min client send last user activity or heart beat to VIP. This time VIP re-route to Connection server2.
- Connection server 2 is not aware of the initial session and say, session expired.
Please give kudos if it help
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