Hello,
My environment is experiencing issues with users at random getting disconnected from their VDI desktops
I have experienced this myself and I can tell you what happened to my session when I get disconnected.
I am currently using Horizon View Client
Version: 2111
Build: 8.4.0 (189968194)
A disconnect happened to me this morning and all I had open application wise was Edge, Word, MS Teams, Notepad++.
I was typing in the notepad++ and the screen just froze, no longer accepting inputs, cannot change screens.
This stays this way for about 30 seconds to a minute and then I get booted to the view client screen to log back into the desktop pool
I am able to get back into the desktop after about a minute or two and it logs me back into the exact same desktop with all the windows I had open, remained open
I am the Network Engineer and I can confirm that we have the necessary ports open to the FW to allow traffic thru. This start happening about a two weeks ago, and before that everything work normally.
I am not in charge of the configuration of the connection servers or the desktops so I would not be able to answer any questions related to those.
But like I said this happens randomly to random people thru out the day. We cannot replicate it at all which is probably one of the most
frustrating aspects of troubleshooting this.
I have gotten the pcoip_server logs from the VDI desktop I am logged into and have attached them here. I have had to remove/replace some info that was specific to my org, (FQDN and IPs) but nothing else was redacted.
Any help anyone can offer would be appreciated.
