Dear all,
I'm facing an interesting audio problem with Horizon View on physical agents. Due to COVID-19 we deployed Horizon View at different customers, partially on physical desktops. When using the VMware Virtual Audio (devTap) and VMware Virtual Microphone devices für audio out- and input, the user has not sound in- and output at his desktop. When selecting the correct devices, the user has sound in- and output on the physical desktop, but poor quality when using the same desktop using Horizon View. My guess: When using other devices than the VMware devices, RTAV is not used.
Any hints on how to deal with this? Changing the devices remote is not possible because the user only sees a "Remote Audio Device".
Best regards
Patrick
https://www.vcloudnine.de
