Give this a try.
For PCOIP/BLAST protocol, update the following in the View agent machine.
- Go to HKEY_LOCAL_MACHINE\SOFTWARE\VMware, Inc.\VMware SVGA DevTap
- Create a DWORD with name WDDMDevAPIversion and set it to 1.
- Create key HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\VMware, Inc.\VMware SVGA DevTap
- Go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\VMware, Inc.\VMware SVGA DevTap
- Create a DWORD with name WDDMDevAPIversion and set it to 1.
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