I'm not using DEM at the moment, we are only using writable volumes. Which I'm starting to believe is the root of the issue. Writable volumes are the main difference between the non-persistents and persistents. I also tried making an appstack for Office vs having it in the gold image. Is there a recommendation for that? Should O365 be in the gold image? Or Appstack along with writable volume. Having O365 as an appstack is not working either, I even tried activating it while provisioning but that didn't work. I feel I'm close to getting this resolved, but I'm missing something. Any other ideas?