Environment
- Windows Vista 32-bit virtual desktop image.
- vSphere ESXi Ver 4.1
- VMware View 4.5
- Windows Server 2008 STD
- Two ESXi hosts Dell R910
- Smart Card Authentication with Single Sign On from soft client to the virtual desktop
- SAN: Dell/EMC Clarion with three Tiers of storage: FC disk for servers, SSD for replicas, SATA drives for linked-clones/temp disks.
- User profiles are redirected to persistent disks.
Issue
- We create a desktop pool of 10 virtual machines from parent VM.
- Users log in the first time and everything works as expected.
- User creates a document on the desktop and adds a link to Favorites.
- User logs off.
- We recompose or refresh the desktop.
- User logs back in after the process is done. Windows creates a second profile on the persistent disk. If we refresh the desktop again and the user logs back in, a third profile is created e.g. username, username.domain, username.domain.001, etc.
- User can get access to the all duplicated profiles and the changes are there so the profile is kept. No access rights issue.
- Problem happens only when we recompose or refresh. If we do not recompose or refresh, the user logs in with the same profile (issue does not exist)
Troubleshooting Steps Taken
- Checked that the parent VM did not have any domain or user profile before snapshoting it for linked-clone provisioning.
- Checked View Agent version installed was the latest one.
- Checked AD permissions.
- Rebuilt the parent VM from scratch to ensure that the image was as prestine as it can be.
- Virtual machine Windows License is activated.
Another problem shown is that the Backup Tab of the View Manager Configuration (View Configuration > Server > Edit > Backup) shows the backup folder location, but does not allow us to change it.
Any help would be greatly appreciated.
