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ChrisBCarlson
Enthusiast
Enthusiast

yes we have had this issue. I don't know exactly why this happens but it has to do with a 32bit application IE MS OFFICE, Adobe on 64bit machine. we had this issue when they try to load up a print driver (a canon one). Make sure that both print drivers are installed, 32bit and 64 bit. i believe splwow64 is something that is for the 32bit application to print on a 64bit computer.

one thing i know that works for us is we have to uninstall the printer from device and printers and reinstall them.

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