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bradstaenglen
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Contributor

Slow Connections for Offshore Users

Hi Everyone,

Been running into an issue lately that only our offshore users see. We opened our firewall from them directly to a Security Server. The security server is not in the DMZ, its within the network so we only needed to open 3 firewall ports.

On the Connection server i have turned off the HTTPS:// Secure tunneling as this caused our internal users alot of headaches, But i have left on the PCOIP Secure tunneling. On the security server the PCOIP Tunnel and HTTPS Tunnel are setup with the same IP that the security server has. Should i be changing those IP's to point to the Connection server?

What are some things i can check as almost all of our offshore users are getting the error attached.

Thanks guys,

Brad

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