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courttechnology
Contributor
Contributor

In case anyone is having this issue, I opened a case with Support and these are the steps that solved the issue:

  1. Please take a snapshot of the vcenter. If it’s a linked vcenter, take a powered off snapshot of all the nodes (power off all the nodes and take the snapshot, then power on the vcenter nodes.)
  1. Connect to vCenter Server Appliance  via SSH
  2. Run the shell command to switch to the BASH Shell:

    shell
  3. Stop the VMware Update Manager Service:

    service-control --stop vmware-updatemgr
  4. Run the following command to reset the VMware Update Manager Database:

     /usr/lib/vmware-updatemgr/bin/updatemgr-utility.py reset-db
  5. Run the following Command to delete the contents of the VMware Update Manager Patch Store:

    rm -rf /storage/updatemgr/patch-store/*
  6. Start the VMware Update Manager Service:

    service-control --start vmware-updatemgr

Support had requested logs and after analyzing them found that I had an issue with Update Manager.

-Mike

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