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ivivanov
VMware Employee
VMware Employee

The error you have seen is happening in the initial stages of the conversion process and it does not matter whether the source is a KVM vm or any other running Linux machine. The problem is the helper ISO file cannot be attached to the virtual CD-ROM device and as a result the destination VM cannot boot (as you have already identified).

The helper ISO is attached to the destination VM using the remoteDeviceConnect.exe tool. It accepts as a command-line argument a ticket (generated by vCenter) in order to authenticate to the destination ESX server and proceed later with connecting the ISO image to the virtual CD-ROM.

Looking at the log bundle there is the following line in vmware-converter-worker-2.log:

2023-05-23T13:21:30.661+08:00 info vmware-converter-worker[07464] [Originator@6876 sub=Default] SysCommand invoking command C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\remoteDeviceConnect.exe -t cd-iso -d ide0:0 -W -u wss://localhost.localdomain:443/ticket/3adcd0329bdc737 -V /vmfs/volumes/vsan:5271497197c4aef5-73578a6868426934/4d4d6c64-900d-5a61-be3e-d47c44d2278f/192.168.1.83.vmx -T 26:6F:69:E0:F5:4A:08:98:92:76:9B:5C:C9:44:5D:7F:51:BC:E0:33 C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\converter-helper-vm-x64.iso

The ticket used is wss://localhost.localdomain:443/ticket/3adcd0329bdc737. You can see the ESX host name is reported as localhost.localdomain and this obviously prevents the connection to the ESX host and thus successfully attaching the helper ISO.

 You can try to change the following setting in the converter-worker.xml file:
    UseHostIPForWebSocketTicket
to true, and restart the Converter Worker service, then you can retry the conversion.
 
Let me know if this works.
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It is worse!

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