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HassanAlKak88
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Yes sure as mentioned by MikeStoica ,

Confirm the username format please (administrator@hict.local).

And confirm that the OU is correct mapping to same location of administrator account on active directory and as following: OU=users,DC=hict,DC=local


If my reply was helpful, I kindly ask you to like it and mark it as a solution

Regards,
Hassan Alkak
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