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perceptiv
Contributor
Contributor
‎10-27-2018 08:24 AM

Update Manager completely gone after updating vCenter 6.7 to 6.7-update01

All,

Weird thing happening.

I do an upgrade from 6.7 and all seems well, except the fact that there is no trace of the Update Manager tool after vCenter restarts.

In an attempt to solve this I did:

  • Re-register the Update Manager with  /usr/lib/vmware-updatemgr/bin/updatemgr-utility.py register_vc
  • Resetting the database using /usr/lib/vmware-updatemgr/bin/updatemgr-utility.py reset-db and cleaning out the patchstore folder
  • Restarted vCenter

None of it helps. Rolling back, Update Manager re-appears without an issue and works fine.

So, after investigating a little more, I discovered one weird thing. After rolling back to 6.7.0-9433931 and checking that everything works fine, I go to the VCSA using SSH.

After I stage update 1 ISO using the VCSA console and run software-packages list --staged, this is the output I get:

VMware vCenter Server Appliance 6.7.0.14000

Type: vCenter Server with an embedded Platform Services Controller

Last login: Sat Oct 27 16:44:21 2018 from 10.x.y.z
Connected to service

    * List APIs: "help api list"
    * List Plugins: "help pi list"
    * Launch BASH: "shell"

Command> software-packages stage --iso --acceptEulas
[2018-10-27T17:12:40.300] : ISO mounted successfully
[2018-10-27T17:12:41.300] : Evaluating packages to stage...
[2018-10-27T17:12:41.300] : Verifying staging area
[2018-10-27T17:12:41.300] : ISO unmounted successfully
[2018-10-27T17:12:41.300] : Staging process completed successfully
Command>
Command>
Command> software-packages list --staged
[2018-10-27T17:12:54.300] :
        leaf_services: ['vmware-pod']
        thirdPartyInstallation: False
        rebootrequired: True
        buildnumber: 10244745
        productname: VMware vCenter Server Appliance
        summary: Update for VMware vCenter Server Appliance 6.7.0
        version_supported: ['6.7.0.10000', '6.7.0.11000', '6.7.0.12000']
        updateversion: True
        name: VC-6.7.0U1-Appliance-FP
        severity: Critical
        TPP_ISO: False
        category: Bugfix
        eulaAcceptTime: 2018-10-27 17:12:41 CEST
        kb: https://docs.vmware.com/en/VMware-vSphere/6.7/rn/vsphere-vcenter-server-671-release-notes.html#full_...
        releasedate: October 16, 2018
        vendor: VMware, Inc.
        version: 6.7.0.20000
        size in MB: 1829
        tags: []
Command>

So, it seems this update is not supported on my version, although upgrading itself works without any issue other than Update Manager.

I haven't been able to find any article on this issue anywhere just yet, so any help in this regards is very much appreciated.

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