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GBartsch
Enthusiast
Enthusiast

Background:

Installed vRA 7.3 in HA using 2 appliances and 2 x each IaaS server type (web, dem-o, dem-w, ims, proxy agent), which were all configured using the wizard. On the "Agents" page during the vRA 7 Configuration Wizard run, there were 2 vCenter Endpoints added - for a total of FOUR proxy agents. ONE of the agents for a second vCenter had a typo in the Endpoint Name field. This has lead to the database having a reference in dbo.Agents for the Endpoint name being the typo/misspelled Agent Endpoint name. Subsequent attempts to uninstall the second vCenter agent for the two Agent Proxy Servers had been totally unsuccessful; the database entry for the Endpoint name is not corrected with an uninstall / reinstall of the Proxy Agents for the affected vCenter

Solution (likely not supported by VMware - so open a support ticket and have GSS walk you through this):

- Uninstall the Proxy Agents for the specific vCenter Endpoint that has an issue

- SQL Management Studio, open the VRA database on your SQL server, and edit the first 200 rows of the dbo.Agents table

- Find the row that has your mispelled Proxy Agent Endpoint listed (be VERY meticulous in reviewing that row for the Endpoint you are looking for)

- Delete the row that contains the misspelled Endpoint Name

- Close the end table

- Reinstall your Proxy Agents being very careful not to make any typos

- Wait ~10 mintues

- Check the ado.Agents table to see that your agents now appear in the table correctly

- Logon to your vRA tenant, probably the Default Tenant

- Add the Endpoint that was giving you the error previously

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