Aditya2018's Accepted Solutions

Hello MrWizard01​ Welcome to Skyline Community! There is no new release post 2.4.0.0, Once a newer version is available the link will be updated on the repository. Hence the error message you received is valid. The 2.4.3 notification you received is not valid, we would like to investigate it further, kindly share the screenshot with the source included.

Hello JPM00​ Welcome to Skyline Community! There is a known issue with a vCenter versions 6.5 and 6.7, which affects the way LogAssist requests are handled, it would be resolved in the next major vCenter release. Unfortunately, there is not workaround other than manually deleting the files.

Hello Gabrie​ You can change the vCenter configuration from the Collector admin page (https://<collector Ip>) Logon to collector Admin page with 'Admin' account. Go to configuration Tab Click on vCenter Select the vCenter and click on 'Edit' Update the vCenter details Once the changes are made on the Collector, the changes will reflect in the next 48 to 72 hours on Skyline Advisor.

Hello jbgorrie​ Can you please confirm if the VM in question is created as a Windows VM or a Linux VM? The system draws the OS information from the label on VM configuration. If the VM is created as a Windows VM and RHEL is installed the system would still consider it as Windows VM. If the VM was created as Linux and if you are still seeing the recommendation, we will need to investigate further, please share your contact details on the below form we will contact you: Smartsheet Forms

Hello Na32123​ Welcome to Skyline Community! The issue should be the browser cache, please use a Private browser(incognito mode) to access the same link. Let me know if the issue persists. 

Hello JaskaJ​ Please try to access Skyline Advisor in a Private browser(incognito mode), and check if you see the same behavior. We will need to look further into your account, please share your account details on the following forum: Smartsheet Forms

Hello AgreenCamas​ It takes 48 to 72 hours for the changes to reflect on the Skyline Advisor. Skyline polls data for 48 hours and generates the findings, any changes performed during the poll time are reflected only after the new recommendations are generated.

Hello johnw230873​ vRealize Operations Manager versions 6.6, 6.7 and 7.0 are supported by Skyline Collector version 2.2. The status of the Collector on the Skyline Advisor is not current, there is a delay. Please check on the Collector admin page from your local network: Log on to Skyline Collector admin page( https://<Collector VM IP> Fo to the Status tab and select the vRealize Operations Manager You should be able to see the current status. If you see any error, edit the endpoint and update the credential, if the issue persists, share the error as per Collector admin page.

RHofland​ No additional network ports are needed for Horizon View Log assist to work. But you will need to set up the user permissions as per the following KB: VMware Knowledge Base Also. please note it will only work for Connection server version 7.10 or higher.

Hello Mike, Proactive findings are updated every 48 to 72 hours. Skyline is an analytical tool, it is not designed to provide realtime alerts,  it will need to gather data over a time interval to provide analysis, hence the set intervals. Any critical alerts on the system are displayed on your vSphere client.

Hello virtualgirl​ The notifications are sent to the email address of the MyVMware account Skyline instance is associated with. We do not have option to configure an email address to recive alerts only. As a workaround you can setup a MyVMware account with the email address you need alerts on and associate it with the Skyline instance.

Hello @bwadbethke​ Welcome to Skyline Community ! Skylien inventory is refreshed every 12-18 hours, it also applys for the Collector Status, You will be able to deregister the Collecter once the collector is labeled inactive. You should be able to decommisioned collector in the next 24 hours on the same interface, the grayed out button should come active by than.

Hello Ody42, Welcome to Skyline Community! The error you recived occurs if the Skyline collector is not able to connect with SSO, it could be due to custom SSO configuration. It could be either an external PSC or an custom domain(other than vsphere.local). Enable Custom SSO configuration on the wizard, the following documentation should help you with filling in the details: Configure vCenter Server

Hello Wenwal, Welcome to Skyline Community! It takes 48 hours from the time of registration for the data to be displayed on Skyline Advisor, if you just compleated the registration, please wait for a couple of days to see the results. If it has been more than 48 hours, please share your account details in the following link, we need to check in the backend: https://app.smartsheet.com/b/form/9e31b64730f2419ba2aa50f6c72e66a3

Hello Seamus, The error implies the connection timed out, there could be multiple factors. I have a few questions to understand the issue further: 1) Do you receive the SSL certificate alert to accept? 2) Can you please check if the Skyline Collector and vCenter/PSC time are in Sync. 3) Is the vCenter and Collector on the same LAN or connected over WAN? If you still experiencing the issue after verifying the above points, please share your details on the below link: Smartsheet Forms --------------------------------------------------------------------------------------------------------- Was it helpful? Let us know by completing this short survey here.