run2's Accepted Solutions

Hi @julatoski ,   As mentioned before, these were clean machines that never had the Agent installed only the Tools.   To close this thread out and for anyone who is having the same issue, our pac... See more...
Hi @julatoski ,   As mentioned before, these were clean machines that never had the Agent installed only the Tools.   To close this thread out and for anyone who is having the same issue, our packaging team investigated this issue and found that the driver in the Tools MSI is not correct.  It is different to the driver in the Agent package that does work, therefore the fix for us was to copy the driver from the Agent package into C:\Windows\System32 on the machine that has the Tools installed and then it works. Thanks,