I just figured it out. In case anyone else has the same problem: in my paths for the "Helpdesk Support Tool Configuration" the "Profile Archives" path was set to simply [UserFolder] instead of "[...
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I just figured it out. In case anyone else has the same problem: in my paths for the "Helpdesk Support Tool Configuration" the "Profile Archives" path was set to simply [UserFolder] instead of "[UserFolder]\archives". Perhaps a relic from an older version.