Hi, Please share the required details using the below smart sheet. I will verify the status of the collector and update you. Smartsheet Forms Regards, Yuvaraj Skyline Support Moderator
Hi , Please find the below response for your questions How many days does it take for new findings/results to show up? The last date was 7/30 for Findings - is it still every 3 days? Pr...
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Hi , Please find the below response for your questions How many days does it take for new findings/results to show up? The last date was 7/30 for Findings - is it still every 3 days? Proactive findings will get refreshed every 2 days Could I ask for a feature request/enhancement to allow for real-time findings to be updated? If we patch for a Critical Security Vulnerability and/or have many critical findings, it would be great to allow customers to see in real-time the patches/updates have resolved the issue. This has been already raised to our engineering and we might see this in future releases Regards, Yuvaraj, Skyline Support Moderator. --------------------------------------------------------------------------------------------------------- Was it helpful? Let us know by completing this short survey here.
Hi Rpbarn, Thanks for the response.2.1 is the latest collector version hence it showing as no updates available on the collector page. Regards, Yuvaraj. Skyline Support Moderator. ----...
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Hi Rpbarn, Thanks for the response.2.1 is the latest collector version hence it showing as no updates available on the collector page. Regards, Yuvaraj. Skyline Support Moderator. --------------------------------------------------------------------------------------------------------- Was it helpful? Let us know by completing this short survey here.
Hi Rpbarn, Welcome to the Communities I understand that you have issues with updating the skyline collector. Can you please help me with current version of the skyline collector? Rega...
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Hi Rpbarn, Welcome to the Communities I understand that you have issues with updating the skyline collector. Can you please help me with current version of the skyline collector? Regards, Yuvaraj Skyline Support Moderator
Hi , I understand that you have issues with uploading logs using log assist.I request you to share the required details using the below link to proceed further. https://app.smartsheet.com/...
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Hi , I understand that you have issues with uploading logs using log assist.I request you to share the required details using the below link to proceed further. https://app.smartsheet.com/b/form/9e31b64730f2419ba2aa50f6c72e66a3 Regards, Yuvaraj. Skyline Support Moderator
Hello, Welcome to Skyline Community. I understand you have issues adding Vcenter server to skyline and you have tried few troubleshooting steps.We will need to validate the certificates and...
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Hello, Welcome to Skyline Community. I understand you have issues adding Vcenter server to skyline and you have tried few troubleshooting steps.We will need to validate the certificates and setup, please provide your contact details on the following URL VMware Skyline Community - Smartsheet.com Regards Yuvaraj Skyline Support Moderator
Hi, Thank you for the information.I see that you have registered four collectors yesterday,it will take 24 to 48 hours for you to see the complete information about the collectors on advisor. ...
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Hi, Thank you for the information.I see that you have registered four collectors yesterday,it will take 24 to 48 hours for you to see the complete information about the collectors on advisor. Regards, Yuvaraj. Skyline Support Moderator.
Hi, I understand that we have issues with collector. Kindly share the collector id details in the below link so that I can validate from the backend. VMware Skyline Community - Smartsheet.c...
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Hi, I understand that we have issues with collector. Kindly share the collector id details in the below link so that I can validate from the backend. VMware Skyline Community - Smartsheet.com Regards, Yuvaraj Skyline Support Moderator.
Hi , I see that you have registered the collector today.It will take minimum of 24 to 48 hours to get access to the advisor and see the findings. Regards, Yuvaraj. Skyline Support Moderat...
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Hi , I see that you have registered the collector today.It will take minimum of 24 to 48 hours to get access to the advisor and see the findings. Regards, Yuvaraj. Skyline Support Moderator.
Hi Ted, I understand that you have issues with uploading logs using log assist.I request you to share the required details using the below link to proceed further. https://app.smartsheet.co...
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Hi Ted, I understand that you have issues with uploading logs using log assist.I request you to share the required details using the below link to proceed further. https://app.smartsheet.com/b/form/9e31b64730f2419ba2aa50f6c72e66a3 Regards, Yuvaraj. Skyline Support Moderator
Hi, I understand that you have used log assist feature to upload the logs to the SR and got a feedback from the engineer that logs were not attached to the SR.I request you to share the requir...
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Hi, I understand that you have used log assist feature to upload the logs to the SR and got a feedback from the engineer that logs were not attached to the SR.I request you to share the required details using the below link to proceed further. https://app.smartsheet.com/b/form/9e31b64730f2419ba2aa50f6c72e66a3 Please mention the SR number on the comments section so we can check with corresponding engineer. Regards, Yuvaraj. Skyline Support Moderator.
*Posting For Visibility* Found that customer domain is used instead of vsphere.local. Followed the following the steps to resolved the issue 1.Choose the sso options in the wizard 2.Modi...
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*Posting For Visibility* Found that customer domain is used instead of vsphere.local. Followed the following the steps to resolved the issue 1.Choose the sso options in the wizard 2.Modify the URL from default vsphere.local to custom domain Regards Yuvaraj Skyline Support Moderator.
*POSTING FOR VISIBILITY* Feed back has been given to engineering and this might be incorporated in future releases Regards, Yuvaraj, Skyline Support Moderator.
Hi Saintflyer, Can you try using the FQDN of Vcenter server instead of IP address and update us the status Regards, Yuvaraj. Skyline Support Moderator.
Hi, I understand that you don't want to receive the OSR notification E mail.Please help me with the following details to proceed further Company name: Registered E mail Address : I have...
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Hi, I understand that you don't want to receive the OSR notification E mail.Please help me with the following details to proceed further Company name: Registered E mail Address : I have send my contact details through personal message. Regards, Yuvaraj
Hi Royiversen, Please find the below steps to install the new updates Open a web browser and enter the URL for the Skyline Collector VAMI: https://skyline_collector_ip_address_or_fqdn:548...
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Hi Royiversen, Please find the below steps to install the new updates Open a web browser and enter the URL for the Skyline Collector VAMI: https://skyline_collector_ip_address_or_fqdn:5480 Enter the user name root and associated password . Click Login. Click Update. Click Check Updates. If a new update is available, click Install Updates Regards Yuvaraj Skyline Support Moderator
Hi Royd, Thanks for the response.Please find the below steps To reset the root password: Restart the Skyline appliance. From the Console screen of the appliance when you see the Photon...
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Hi Royd, Thanks for the response.Please find the below steps To reset the root password: Restart the Skyline appliance. From the Console screen of the appliance when you see the PhotonOS splash screen press "e". At the end of the PhotonOS boot command add "rw init=/bin/bash' " Press F10 to access to the command prompt Type "passwd" to set the root password Type "reboot -f" to reboot the appliance Regards, Yuvaraj Skyline Support Moderator https://kb.vmware.com/s/article/52652
