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Hi scott28tt, I'm Trying. Today they just closed my ticket saying that it's solved, however I'm still getting inactive account message. I'm getting what seems to be an automatic message, the following: Hi Jairo, Greetings! You need to first sign up for new account at VMware Customer Connect, after signing up you will receive an email to activate your CC account. Once the account is activated, you can sign into customer connect dashboard and click on learning app to access VMware learning. We will now proceed with the closure of this support request. I don't need to create a new account. I just need to activate my account that has my VCP and course information (jairo.info@gmail.com). I can't get one single answer from them that really helps me. I'm since June trying to solving it so I can renew my certification but no success until now. - Firstly they told me they merged my work and personal account (when I started to get inactive message) - After that I opened some tickets, all of them answered during a time I could not access my account, and all of them gave me just 1h do access it. - I asked to call me so we could activate and access at same time, no one called me and I got same email before. - The last ticket I opened I got the answer I posted above TWICE. Don't know what to do anymore. I would never imagine it would be so hard to reset an account status.

This is as good as it gets in terms of the training which meets the certification requirements: https://www.vmware.com/learning/training/certification-special-offers-beta-classes.html Unless you can find offers or promotions from any official training partners.