lbourque's Posts

@TryllZCan you email me directly the ticket number generated from your communications to certifications@vmware.com? (lbourque [at] vmware.com) I can use that to poke Certification to see if we can't get this resolved.

I've sent a note off to Karl to see if we can escalate this as it shouldn't take this long to get this resolved. I'll keep you posted once I hear back from him. I suspect it may be something on Pearson's side as I believe Cert Manager pulls from there.

Ok. That's weird. Rob, Send me a direct email and I'll sync up with Karl. Do you have an email or PDF of the score report that whoever you spoke to at VMware? If so, include that in the email. lbourque [[at]] vmware.com

Your VMware Learning account  is not organizationally tied. You should be able to change the email of that to your personal email. You should be able to do this by going into https://mylearn.vmware.com, go to MyProfile and select Update MyProfile. If that does not work, send an email to me directly (lbourque@vmware.com) and let's see what we can do.

I'll ping Karl about this but i suspect the issue is that the On-Demand version of the Troubleshooting class wasn't identified as a valid class because it probably wasn't available at the time of posting. I'll see if we can get it accepted and approved for you for this cert.

Certainly. kusucu email me directly at lbourque {@} vmware.com with both emails you have for your certs on mylearn.vmware.com. We can merge those accounts. If this is for your Pearson account, you would need to contact Pearson for that.

Hey AAhman1172, Could you reach out to me personally? (lbourque at vmware dot com). Please include details about what happened as well as your Pearson Vue number, best phone number to reach you and your email address you use to log into VMware Education. I don't know if there is anything we can do but we can try to help. Today is a holiday here in the US so I don't know that I'll get a response but I can, at least, ask our certification team if they can escalate your request.

Hi Timothy, I've brought this thread up with our Operations team and hopefully they'll reach out to you about rescheduling. You can also email me directly at lbourque [at] vmware [dot] com. If you do email, the info that I would need to help make process this faster would be the following: The class name and code (usually a 6-7 digit number) OR the dates the class would run and method of training (in person, Online, OnDemand) Your email address you use for registering for the class. Sorry you're experiencing this and hopefully we can get this resolved quickly for you.

You have to use your code to get your books again I believe. If you can't find it, send a not to education@vmware.com and they should be able to help. And I think there is a year limit on the books (not unlimited).