DanielJacks's Posts

Re: Reboot Device Action missing

by Contributor in Workspace ONE Discussions
‎11-07-2023 05:19 PM
‎11-07-2023 05:19 PM
Thanks Phil. We managed to work it out ourselves. The solution was to factory reset the Android device and follow the link provided by Google to the Intelligent Hub app install. Previously we tried ... See more...
Thanks Phil. We managed to work it out ourselves. The solution was to factory reset the Android device and follow the link provided by Google to the Intelligent Hub app install. Previously we tried deleting all accounts from the device and installing Intelligent Hub via Google Play. This option left the device in COPE mode (Corporate-Owned, Personally Enabled) and that was the problem. The reboot option is now available, plus other options that were missing before.

Re: Reboot Device Action missing

by Contributor in Workspace ONE Discussions
‎11-06-2023 08:21 PM
‎11-06-2023 08:21 PM
Confirming 'Work Managed' is enabled is enabled - the Enrollment Settings are the same as in your screenshot. I tried to contact support to organize a call but it doesn't appear to be possible. At t... See more...
Confirming 'Work Managed' is enabled is enabled - the Enrollment Settings are the same as in your screenshot. I tried to contact support to organize a call but it doesn't appear to be possible. At the following page: https://customerconnect.vmware.com/support/create-request/technical I get a message that says "The selected Organization has no products associated with it. Try selecting a different Organization to see the products you are entitled to." The correct (and only) Organization is selected and Workspace ONE is added as a product. However it's currently in trial mode, could this be why support is not available? Is there another way to contact support?

Re: Reboot Device Action missing

by Contributor in Workspace ONE Discussions
‎11-06-2023 07:17 PM
‎11-06-2023 07:17 PM
Thanks for the reply. The Ownership mode as viewed under Devices > List View is showing as "Corporate - Dedicated". Is this the same as "Work Managed Device Mode"? If not, how can the ownership mode... See more...
Thanks for the reply. The Ownership mode as viewed under Devices > List View is showing as "Corporate - Dedicated". Is this the same as "Work Managed Device Mode"? If not, how can the ownership mode be changed?  

Reboot Device Action missing

by Contributor in Workspace ONE Discussions
‎11-06-2023 06:35 PM
‎11-06-2023 06:35 PM
According the the Workspace ONE documentation, a "Reboot Device" action should be available for Android. This action is not available for our Android test device under Devices > List View > Selected ... See more...
According the the Workspace ONE documentation, a "Reboot Device" action should be available for Android. This action is not available for our Android test device under Devices > List View > Selected Device. How do we enable the "Reboot Device" action?  Screenshot attached of the product list view with an Android device selected.  

Product Won't Run - Status "Non-Compliant - In Progress".

by Contributor in Workspace ONE Discussions
‎11-06-2023 05:52 PM
‎11-06-2023 05:52 PM
We are evaluating Workspace ONE UEM for remotely installing and launching an Android app. The app installs OK, but we can't get it to launch after an update. We need it to launch, because it runs a c... See more...
We are evaluating Workspace ONE UEM for remotely installing and launching an Android app. The app installs OK, but we can't get it to launch after an update. We need it to launch, because it runs a critical service on the device. To launch the app, we have setup a product that executes a Run Intent on the device. The Run Intent was setup under a File/Action and was then added to the product. The product is visible under Product List View. The product is activated but the status is stuck as "Non-Compliant - In Progress". Forcing it to reprocess does not work. The product never runs. Questions: 1. Is the product not running because the status is "Non-Compliant"? 2. Why is the product Non-Compliant? We are testing on one device, and the device shows up as Compliant in the Devices list View. We don't have any compliance policies setup. Two screenshots of the product views are attached. Any help would be appreciated. Also, if there is a different approach to remotely launching an app, we would be interested to find out how this is possible?  Thanks