Hello, We have receiving the following issue , when we trying to connect the AirWatch connector to one of our domain controller, which are in trust. We are receiving the following error: 202...
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Hello, We have receiving the following issue , when we trying to connect the AirWatch connector to one of our domain controller, which are in trust. We are receiving the following error: 2023/08/10 11:13:08.166 ****** 51e1a72f-b14c-451d-9d96-be1cd2e1ed26 [0000000-0000000] (9) Error System.Type.TestConnection Directory call failed. System.DirectoryServices.Protocols.LdapException: Error code:81 User Name:***** Error Details:Server is not reachable*** EXCEPTION *** System.DirectoryServices.Protocols.LdapException: The LDAP server is unavailable. at System.DirectoryServices.Protocols.LdapConnection.Connect() at System.DirectoryServices.Protocols.LdapConnection.BindHelper(NetworkCredential newCredential, Boolean needSetCredential) at AirWatch.CloudConnector.DirectoryService.DirectoryService.ConnectLdap(LdapDirectoryIdentifier ldapDirectoryIdentifier) at AirWatch.CloudConnector.DirectoryService.DirectoryService.CreateLdapConnection() at AirWatch.CloudConnector.DirectoryService.DirectoryService.TestConnection(TestDirectoryConnectionRequest testConnectionRequest)AW_Logging_Exception_Logged:True;AW_Logging_Exception_Data_Count:1;AW_Logging_Exception_Log_Message:Directory call failed. System.DirectoryServices.Protocols.LdapException: Error code:81 User Name:**** Error Details:Server is not reachable;Diagnostics Context We have checked our firewalls and the connector have access to the specified DC. Could you please suggest some steps to remediate the issue? Kind Regards,
