Hello, My environment is experiencing issues with users at random getting disconnected from their VDI desktops I have experienced this myself and I can tell you what happened to my session when I g...
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Hello, My environment is experiencing issues with users at random getting disconnected from their VDI desktops I have experienced this myself and I can tell you what happened to my session when I get disconnected. I am currently using Horizon View Client Version: 2111 Build: 8.4.0 (189968194) A disconnect happened to me this morning and all I had open application wise was Edge, Word, MS Teams, Notepad++. I was typing in the notepad++ and the screen just froze, no longer accepting inputs, cannot change screens. This stays this way for about 30 seconds to a minute and then I get booted to the view client screen to log back into the desktop pool I am able to get back into the desktop after about a minute or two and it logs me back into the exact same desktop with all the windows I had open, remained open I am the Network Engineer and I can confirm that we have the necessary ports open to the FW to allow traffic thru. This start happening about a two weeks ago, and before that everything work normally. I am not in charge of the configuration of the connection servers or the desktops so I would not be able to answer any questions related to those. But like I said this happens randomly to random people thru out the day. We cannot replicate it at all which is probably one of the most frustrating aspects of troubleshooting this. I have gotten the pcoip_server logs from the VDI desktop I am logged into and have attached them here. I have had to remove/replace some info that was specific to my org, (FQDN and IPs) but nothing else was redacted. Any help anyone can offer would be appreciated.
