edwardquan's Posts

Issue with connecting to eGPU after installing VMWare Horizon Client on Windows

by Contributor in Horizon Desktops and Apps
‎04-23-2023 10:06 AM
‎04-23-2023 10:06 AM
I have a Asus ROG Z13 "tablet" which has an external GPU (called a XG Mobile unit) - from here I connect my main monitor to use the tablet effectively as a desktop device on Windows 11. The tablet h... See more...
I have a Asus ROG Z13 "tablet" which has an external GPU (called a XG Mobile unit) - from here I connect my main monitor to use the tablet effectively as a desktop device on Windows 11. The tablet has an application called Armoury Crate and within this there is a software component called "GPU Switch Tray" - the sole purpose of this app is when you connect or disconnect the eGPU, it detects this and redirects the video appropriately. After installing VMWare Horizon client on Windows with default settings and rebooting, the icon for "GPU Switch Tray" disappears and as the user is then unable to access the GPU to initiate a disconnection, the system can become unstable. I had a slightly similar issue sometime ago with the desktop I was using at the time, and I had a specific graphics card - the NVidia Titan Black which exhibited the same error - the post for this is here: https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/Pls-help-to-diagnose-quot-VMware-Horizon-View-unrecoverable/m-p/2925419/emcs_t/S2h8ZW1haWx8bWVzc2FnZV9zdWJzY3JpcHRpb258TDc2TjM0UE9aNE9QTEd8MjkyNTQxOXxTVUJTQ1JJUFRJT05TfGhL#M97597 It turns out the solution for this issue is the same as it is for the one above - to select a custom installation of VMWare Horizon and to disable the Skype optimisation component - carry on with the installation as normal, but you will find that the GPU Switch Tray application is still available for use afterwards. Just wanted to post this in the hope it helps anyone else experiencing this issue.

Re: TRe: Pls help to diagnose "VMware Horizon View unrecoverable error: (host-19780)" erro

by Contributor in Horizon Desktops and Apps
‎02-03-2021 12:27 AM
‎02-03-2021 12:27 AM
Hi - it's been a couple of days, where I've connected during the day and haven't experienced this issue since reinstalling the Horizon client without the Skype optimisation option. Appreciate the as... See more...
Hi - it's been a couple of days, where I've connected during the day and haven't experienced this issue since reinstalling the Horizon client without the Skype optimisation option. Appreciate the assistance - many thanks.

TRe: Pls help to diagnose "VMware Horizon View unrecoverable error: (host-19780)" error

by Contributor in Horizon Desktops and Apps
‎01-30-2021 02:19 PM
‎01-30-2021 02:19 PM
Thanks for checking further - I've reinstalled the client with those options and will test it out and let you know how I get on (installed on Friday and not working over weekend so won't be able to t... See more...
Thanks for checking further - I've reinstalled the client with those options and will test it out and let you know how I get on (installed on Friday and not working over weekend so won't be able to tell until next week).

Re: Pls help to diagnose "VMware Horizon View unrecoverable error: (host-19780)" error

by Contributor in Horizon Desktops and Apps
‎01-27-2021 05:49 PM
‎01-27-2021 05:49 PM
Please find attached.
vmware-remotemks.zip

Re: Pls help to diagnose "VMware Horizon View unrecoverable error: (host-19780)" error

by Contributor in Horizon Desktops and Apps
‎01-27-2021 05:40 PM
‎01-27-2021 05:40 PM
Just to add a couple of points as I didn't specifically state the below: As long as I don't acknowledge the error message as shown in my previous post (i.e. click the OK button), I am able to stay ... See more...
Just to add a couple of points as I didn't specifically state the below: As long as I don't acknowledge the error message as shown in my previous post (i.e. click the OK button), I am able to stay connected to the remote machine and use it successfully. As stated in my previous post, the error message only appears intermittently - most often when my PC has been on for a while and been doing other tasks - most of the time if I switch my PC on and connect to the remote machine immediately, the message doesn't appear - I'd say this happens in 95% of situations - but for the remaining 5% I will still get the error shown. If it helps, I can collate the systeminfo.txt file from when I don't get the error message if that helps as a comparison?

Re: Pls help to diagnose "VMware Horizon View unrecoverable error: (host-19780)" error

by Contributor in Horizon Desktops and Apps
‎01-27-2021 05:13 PM
‎01-27-2021 05:13 PM
Also attaching the zipped vmware-mks-27904.log file ...
vmware-mks-27904.zip

Re: Pls help to diagnose "VMware Horizon View unrecoverable error: (host-19780)" error

by Contributor in Horizon Desktops and Apps
‎01-27-2021 05:09 PM
‎01-27-2021 05:09 PM
Hi - thank you for replying further and your suggestions.  To respond to your points in turn: I created the ini file successfully, unfortunately this didn't help - I got the error shown below: ... See more...
Hi - thank you for replying further and your suggestions.  To respond to your points in turn: I created the ini file successfully, unfortunately this didn't help - I got the error shown below: I have collated the data as per the support.bat file, however the file is extremely large (approx 34Gb) - as the maximum size of the attachment allowed is 146Mb, I don't have any way to get this file to you unless you're able to pick up from Google Drive etc?  Alternatively, the number of VMWare dump files I have is 113 and they total nearly 53Gb (I was checking in the C:\ProgramData\VMware\VDM\Dumps directory), so I took the liberty of deleting all the prior instances bar the most recent one (which is approx 500Mb on its own) and have also got this file available, however it is also above the maximum size that I can attach (approx 25Gb).  I have therefore attached just the systeminfo.txt file requested, however have the other two files available if required - just let me know how I can get them to you. Many thanks for your help - much appreciated.
systeminfo.zip

AppRe: Pls help to diagnose "VMware Horizon View unrecoverable error: (host-19780)" error

by Contributor in Horizon Desktops and Apps
‎01-27-2021 04:30 PM
‎01-27-2021 04:30 PM
Appreciate the escalation/redirect - thank you

Re: Pls help to diagnose "VMware Horizon View unrecoverable error: (host-19780)" error

by Contributor in Horizon Desktops and Apps
‎01-26-2021 03:11 AM
‎01-26-2021 03:11 AM
Hi - thanks for replying. I have tried that, but the company's approach is that it's my own device and therefore my own problem.

Re: Pls help to diagnose "VMware Horizon View unrecoverable error: (host-19780)" error

by Contributor in Horizon Desktops and Apps
‎01-26-2021 03:04 AM
‎01-26-2021 03:04 AM
Hi - could I get an update on this issue pls?

Re: Pls help to diagnose "VMware Horizon View unrecoverable error: (host-19780)" error

by Contributor in Horizon Desktops and Apps
‎01-24-2021 07:56 AM
‎01-24-2021 07:56 AM
As per previous post, I've upgraded to the latest version of the VMWare client (v8.1) and the issue is still occurring - I can't see any option to disable usage of the BLAST protocol, and have attach... See more...
As per previous post, I've upgraded to the latest version of the VMWare client (v8.1) and the issue is still occurring - I can't see any option to disable usage of the BLAST protocol, and have attached the latest error log for information.   I've also collated support files if required.
vmware-mks-39572.zip

Re: Pls help to diagnose "VMware Horizon View unrecoverable error: (host-19780)" error

by Contributor in Horizon Desktops and Apps
‎01-21-2021 03:08 PM
‎01-21-2021 03:08 PM
Hi - I'm using the latest version of the client as shown in the screenshot below, and the option to change protocol appears to have moved/been removed and I can no longer find it.  Can you advise fur... See more...
Hi - I'm using the latest version of the client as shown in the screenshot below, and the option to change protocol appears to have moved/been removed and I can no longer find it.  Can you advise further pls?  

Re: Pls help to diagnose "VMware Horizon View unrecoverable error: (host-19780)" error

by Contributor in Horizon Desktops and Apps
‎01-21-2021 05:22 AM
‎01-21-2021 05:22 AM
Thanks for replying - will give this a go I haven't specifically changed the protocol to BLAST (it's the default), so I doubt it - also because there are situations where I do not get this error mes... See more...
Thanks for replying - will give this a go I haven't specifically changed the protocol to BLAST (it's the default), so I doubt it - also because there are situations where I do not get this error message - normally it's when I connect to my VMWare machine immediately after my machine starts. I will report back re. this.

Re: Pls help to diagnose "VMware Horizon View unrecoverable error: (host-19780)" error

by Contributor in Horizon Desktops and Apps
‎01-20-2021 02:06 PM
‎01-20-2021 02:06 PM
Can anyone help with this please? For some reason, if I connect to my VMWare machine immediately after my PC starts then this error doesn't tend to appear, however if my machine has been running for... See more...
Can anyone help with this please? For some reason, if I connect to my VMWare machine immediately after my PC starts then this error doesn't tend to appear, however if my machine has been running for a while, this error message consistently appears.

Pls help to diagnose "VMware Horizon View unrecoverable error: (host-19780)" error

by Contributor in Horizon Desktops and Apps
‎01-19-2021 01:31 AM
‎01-19-2021 01:31 AM
Hi all - could you pls help an intermittent error that occurs when I try to connect to VMware machine?  The error I get is: "VMware Horizon View unrecoverable error: (host-19780) Exception 0xe6d73... See more...
Hi all - could you pls help an intermittent error that occurs when I try to connect to VMware machine?  The error I get is: "VMware Horizon View unrecoverable error: (host-19780) Exception 0xe6d7363 has occurred" Screenshof of the error and associated dump file is given below. Many thanks for any help you can give.
vmware-mks-12116.zip