iPete_C's Posts

Sorry for the delay. My client had difficulty in arranging downtime. As suggested we also raised a SR with VMware who advised the same thing. However on the initial attempt to update following... See more...
Sorry for the delay. My client had difficulty in arranging downtime. As suggested we also raised a SR with VMware who advised the same thing. However on the initial attempt to update following the changes to the database tables, the update failed. I reverted to the old version and SQL backup. Updated the schema, but this time I uninstalled App Volumes 2.16 and installed 2.18, but I also changed the database account to a SQL one rather than the Windows account that was originally specified. The update was successful. 
Thanks for the response. Have opened SR with VMware already, but looking into possible causes in advance of their reply. Will update once VMware have replied.
Hi, I have recently tried to update a client's App Volumes from 2.14 to 2.18. When the update completed App Volumes appeared to have reverted to a clean build. There was none of the original c... See more...
Hi, I have recently tried to update a client's App Volumes from 2.14 to 2.18. When the update completed App Volumes appeared to have reverted to a clean build. There was none of the original configuration and accessing the App Volumes manager immediately started the config wizard. Fortunately, I had created copies of the database and the App Volumes manager VM, so I was able to revert to the previous state. I initially assumed this was possibly an unsupported update, despite the matrix showing 2.14 was able to be updated to 2.18. I then tried an intermediate update, going from 2.14 to 2.16, which was successful. However, an update to 2.18 also resulted in the database being deleted and the config wizard upon logging into the manager. Has anyone seen this behaviour before when attempting an update, and if so, were you able to resolve it? Thanks, Pete