syarbrou's Posts

Due to some issues on VMware side with renewal of my maintenance I can't see what I need to in the support site.  Can anyone confirm if there is a new seed script for WS1 that support the new iPhone 15?  We had someone get one today and they say they are having problems enrolling but before we reach out to them wanted to see if there was a new seed script since they have successfully enrolled their prior phone without issues.  Could be an issue with restoring from backup but wanted to check this first.

We have a requirement to setup a non expiring password for Boxer on a bunch of device.  So IT needs to set them and the user's can't see them.  Devices are already in the field.  We have tried a number of ways of populating the password but Boxer keeps asking for the user to type it in manually when the app launches.  So for example. Device is setup with a local basic account.  We populated the password for testing in the Custom Attribute 1.  Then in the Email Settings for the Boxer assignments put in the Password field {CustomAttribute1}.  When trying to launch boxer it shows the other fields we pre-populated but still asking for someone to type in the password.  Anyone know how to get around this?

Anyone else having an issue on corporate devices where the hub gets installed automatically thru DEP that it is not installing?  Every other app installs fine but the hub.  It says Not Installed and when hovering over it says:   Out of date.  App assigned but not installed.  Last action Taken: None.  

I am trying to deploy a datawedge.db file to a bunch of Zebra devices to update a setting on it.  Running into some challenges.   Seems like whenever I export the settings from the datawedge app on a device and move it off the device physically, even if zipping before doing so, the file seems to get corrupt or I can't update the permissions like Soti says to. Whenever I upload the file and try moving it like this it complains about the XML format basically: <wap-provisioningdoc> <characteristic version="10.1" type="FileMgr"> <parm name="FileAction" value="1" /> <characteristic type="file-details"> <parm name="TargetAccessMethod" value="2" /> <parm name="TargetPathAndFileName" value="/enterprise/device/settings/datawedge/autoimport/datawedge.db" /> <parm name="IfDuplicate" value="1" /> <parm name="SourceAccessMethod" value="2" /> <parm name="SourcePathAndFileName" value="/sdcard/datawedge.db" /> </characteristic> </characteristic> </wap-provisioningdoc> This will error even if I take a file on the device and just try to move it with the above.  Seems these XML files don't work.  have the latest Zebra MX and OEMConfig apps. If I just copy the datawedge.db file to a device and move it to the enterprise folder it complains the file is invalid or corrupt.  I'm at a loss how to deal with this.  Permissions on a local device working export and one I copied over seem to be the same.  Although Soti says to do a chmod 777 on it, which WS1 can't seem to do, the files don't seem to have that permission set for the local working one and the one I uploaded.  Any thoughts?

Anyone know how to do the following with Android or Zebra specifically?   1. Copy a file called datawedge.db to a folder path on the device.  This part not complicated. 2. chmod 777 said file after copied? I can't seem to figure out the chmod part but it seems from other MDM vendors that document these things, that this needs to be done for the file to take when uploaded.

We are upgrading or trying to, our Windows 2012R2 Console server to at least Windows 2016 as required to upgrade WS1 further.  Our systems team did the upgrade.  As part of that we couldn't get the services to start.  Oddly had to install .NET 4.8.  Services then start however now getting failed to decrypt file web.config like when I try to do an in place upgrade or when we try and launch the web console.  Found some suggestions to set  useOAEP="true" to useOAEP="false" in the machine.config of the .NET config area but didn't help.  Any thoughts?   Note keep in mind this is an in place upgrade so isn't a new system.

We have a recent change coming in our organization Wi-Fi and have to apply a new cert to all devices, and then in the Wi-Fi part of the profile check to trust it.  This is across thousands of devices.  We are noticing that Wi-Fi profile changes won't apply unless someone logs into the iPad by entering the passcode.  Is this accurate or are we just running into long delays with it applying?  Just sits with a status of "Not Now".  When you have pools of devices in rooms getting all those unlocked and updated without the user being able to see the update was taken will be a pain.

Had a user contact me about an iPad that they say Boxer told them "the institution did a clean wipe" or his words for it.  Then something about being asked to reset it but didn't work?  Not sure what that's about but I do not see any iPad in our system for him.  This is an on-premise system.  Is there a way to access removed device records in WS1 or thru DB queries to see history?  Is there any way to search for a username and see their historical enrollment or what happened?   Thanks.

Anyone else having issues with Boxer where either it won't sync anymore without restarting the phone all the time or having issues activating Boxer on a new phone that it can't connect to the server?  Then it either eventually starts working again as is or after a restart of the device?  Our CIO is having this issue and isn't happy.  I think it's an Android 13 and Samsung or Pixel thing but not sure I understand the fact that Boxer stops syncing or won't get past the authentication password page (new setup).  Like what does Android or Android for Work have to do with Boxer communication to the SEG server?  iOS works fine.  

We configure our iOS project devices so all the apps show on the first page, and Settings and Hub show on the second page.  For some reason when we add WebClips to a project device those clips show on the second page.  Anyone experience this?  I haven't used them for several years but do not remember last time I did they did this.  Thought they  always appeared on the next open tile on the first page.  Note we only have like 4 apps installed.