Hi @tschuegy, The best workaround I can come up with requires launching the Helpdesk Support Tool twice, once for the “Global” config files, profile archives, and backups, and once for the silo-spec...
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Hi @tschuegy, The best workaround I can come up with requires launching the Helpdesk Support Tool twice, once for the “Global” config files, profile archives, and backups, and once for the silo-specific files. That second instance requires the creation of a folder structure (which can live anywhere, outside of the standard configuration folder) containing directory junctions to the “real” silo folders. Create a folder like C:\Flex\SiloHelpdeskHack\General, and copy the “Global” Helpdesk Support Tool config file that’s currently being used next to that new General folder: C:\>dir /s C:\Flex\SiloHelpdeskHack Volume in drive C has no label. Volume Serial Number is 4C1E-CE2B Directory of C:\Flex\SiloHelpdeskHack 10/28/2020 01:21 PM <DIR> . 10/28/2020 01:21 PM <DIR> .. 10/28/2020 01:17 PM <DIR> General 10/28/2020 01:11 PM 388 Immidio Flex+ Helpdesk Support Tool.xml 1 File(s) 388 bytes Inside that new General folder, create symlinks to the “real” silos folders, like: C:\Flex\SiloHelpdeskHack>cd General C:\Flex\SiloHelpdeskHack\General>mklink /D Silo-A-Test C:\Flex\Configuration\silos\SiloA symbolic link created for Silo-A-Test <<===>> C:\Flex\Configuration\silos\SiloA If the Silo-specific suffix policy setting is configured, use that as the name for the symlink; otherwise, just use the silo name. In my experiments I configured my silo-specific GPOs to use suffices Silo-A-Test and Silo-B-Test for silos SiloA and SiloB, respectively. Put differently: make sure the symlink names match the relative subfolder names where the users’ silo-specific archives and backups reside. After symlinking your silo folders, the new General folder should look something like this: Directory of C:\Flex\SiloHelpdeskHack\General 10/28/2020 01:17 PM <DIR> . 10/28/2020 01:17 PM <DIR> .. 10/28/2020 01:10 PM <SYMLINKD> Silo-A-Test [C:\Flex\Configuration\silos\SiloA] 10/28/2020 01:10 PM <SYMLINKD> Silo-B-Test [C:\Flex\Configuration\silos\SiloB] 0 File(s) 0 bytes You can now launch the “Silos” instance of the Helpdesk Support Tool: "C:\Program Files\Immidio\Flex Profiles\Flex+ Helpdesk Support Tool.exe" -FlexConfig C:\Flex\SiloHelpdeskHack, specifying the path of that special folder structure (excluding General.) So, all in all quite involved...