Scarlito's Posts

Hi everyone. I got the same problem. As I had a ticket opened to solve a problem with the Agent version 4.0.1 installation on a Windows 10 with a non english language pack, I asked the support ... See more...
Hi everyone. I got the same problem. As I had a ticket opened to solve a problem with the Agent version 4.0.1 installation on a Windows 10 with a non english language pack, I asked the support engineer about this "0 program" problem. He gave me this workaround : To minimize the efforts of re-capturing the apps, you may use below workaround to resolve this for now, Workaround: Move the pacakge vmdk to different datastore location, delete the package on app volume ui and move the package back to original storage and import the package on app volume manager. Procedure: * Login as root on ESXi through putty SSH mode. * Navigate to package folder. command: cd /vmfs/volumes/datastorename/appvolumes/packages * Type ls -l command to list the packages. * Type the below command to copy the package to other folder. cp /vmfs/volumes/datastorename/appvolumes/packages/<nameofpackage>.* /vmfs/volumes/datastore * Then open app vol UI and remove the package. * Then run below command to copy the package back to original location, cp /vmfs/volumes/datastorename/<nameofpackage>.* /vmfs/volumes/datastore/appvolumes/packages/ * Then click on applications tab and click import. Hope this helps.
Hello everyone. I've made a few tests, but unfortunately, it seems that the exclusions don't help so much in terms of performance. I also had my VMs getting stuck at login when mounting severa... See more...
Hello everyone. I've made a few tests, but unfortunately, it seems that the exclusions don't help so much in terms of performance. I also had my VMs getting stuck at login when mounting several AppStacks (it did this with 3 stacks, not with 2, and I didn't try with more than 3 stacks). My security colleague re-opened the case at Symantec. Maybe if some of you have a case number to share so we can ask them to link those cases, it might help. Regards, Carlos.
Hi Hmunning. Thanks a lot for your reply. I'm gonna test this on our test desktop pools and let you know.
Hi P0yRaZz. I just did the EICAR test, and indeed, I can download the files without any warning. I stopped and restarted SEP using smc -stop, and I have the same warning telling me that some ... See more...
Hi P0yRaZz. I just did the EICAR test, and indeed, I can download the files without any warning. I stopped and restarted SEP using smc -stop, and I have the same warning telling me that some services are stopped... I'm curious about the exceptions you added in the snapvol.cfg ! Here are the current exclusions regarding SEP in the snapvol.cfg : exclude_path=\ProgramData\Symantec exclude_path=\Program Files\Symantec exclude_path=\Program Files\Common Files\Symantec exclude_path=\Program Files (x86)\Symantec exclude_path=\Program Files (x86)\Common Files\Symantec I think it's time for VMware and Symantec to start working on this issue !
OK. We unfortunately don't use NSX, and it's not supposed to happen soon... When you say you were not able to make SEP work well with AppVolumes, what were the paths you went on ? Did you get he... See more...
OK. We unfortunately don't use NSX, and it's not supposed to happen soon... When you say you were not able to make SEP work well with AppVolumes, what were the paths you went on ? Did you get help from VMware and Symantec, or did you try to solve this by yourself ? Are there any Support Case that we can refer to ?
Hi nburton935. That's what I'm fighting for, but I doubt it will be possible unfortunately. Just out of curiosity, what did you replace it with ?
Hi sWORDs. ​Here are the cases numbers : ​VMware : 18862278007 and 18997393111 ​Symantec : 15162388 ​ ​Best regards, ​Carlos.
Hi everyone. I'm sorry to say that Hmunning, but I'm happy someone else is facing the same problem, as I was starting to become crazy and feeling alone ! I'm fighting with this issue for more... See more...
Hi everyone. I'm sorry to say that Hmunning, but I'm happy someone else is facing the same problem, as I was starting to become crazy and feeling alone ! I'm fighting with this issue for more than a year (almost 2 actually) on Windows 7 machines. On Windows 10, I haven't tested a lot for now as we purchased licences recently. By the way, Hmunning, you didn't tell us what Windows version you're using. I currently use the following versions : - Windows 7 SP1 x64 - AppVolumes : 2.18 - Horizon View Agent 7.6 - SEP 14.2.4814.1101 - UEM (now called DEM) 9.9 Interesting fact : I notice this problem only appears after I apply Microsoft Security KB4056897 or later (and of course, with SEP agent installed and active and AppStacks mounted) This means the problem is not only with SEP + AppVolumes, but SEP + AppVolumes + MS Updates (starting january 2018 and all the Intel security breaches fixes). If I remove ANY ONE of these 3 elements, everything works well. Until now, no Monthly security updates from Microsoft has solved anything. I had a case at VMware and another one at Symantec, but none of them solved the problem. I sent them dumps, videos of the user experience with and without the problem, logs... We had WebEx sessions, phone call, emails... After months, we had this answer from VMware : ------------ Our backline engineers provided feedback about the procmon log files provided. They confirmed that the issue is related with a performance drop down that is making the access to registry key take longer. They could confirm that Symantec is the component that is making our driver work slow. They suggested you contact Symantec and confirm if they have a way to solve the performance drop and/or to exclude App Volumes driver. ------------ We were about to organize a call between VMware and Symantec, but finally we closed the cases, unresolved, hoping for a better experience with Windows 10... And now I'm working on Windows 10 migration, and I still have to test AppVolumes and SEP... And still hoping for this issue to not rise! KB4056897
Hi everyone. I'm facing the exact same problem (and not using Writable Volume either). Using version 60.4.0 ESR (I tried with other 6x.x.x versions). When I open a new session on a desktop, Fir... See more...
Hi everyone. I'm facing the exact same problem (and not using Writable Volume either). Using version 60.4.0 ESR (I tried with other 6x.x.x versions). When I open a new session on a desktop, Firefox launches normally, but as soon as I close it, I'm unable to open it again using the normal shortcut. If anyone manage to find a solution, it would be nice to share
Hi. I used to follow this tip to create App Volumes appstacks with CIP (and I thank you for this !) When the Enhanced Authentication Plugin appeared, I tried the same trick, but it doesn't se... See more...
Hi. I used to follow this tip to create App Volumes appstacks with CIP (and I thank you for this !) When the Enhanced Authentication Plugin appeared, I tried the same trick, but it doesn't seem to work. Has anyone managed to make the new EAP work in an AppStack ? Regards, Carlos.