We have a specific user, without fail, whose profile fails to sync during recompose operations on his pool. Looking at FlexEngine log, the process starts and then cuts off and nothing gets saved to ...
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We have a specific user, without fail, whose profile fails to sync during recompose operations on his pool. Looking at FlexEngine log, the process starts and then cuts off and nothing gets saved to his archive. I thought maybe he had an application hanging at logoff and preventing FlexEngine from processing, so I enabled the Auto-End Tasks gpo to close hung tasks during logoff but that doesn't seem to have made a difference. 2020-11-10 19:20:35.603 [INFO ] Performing path-based export 2020-11-10 19:20:35.640 [DEBUG] User: <user>, Computer: <computer>, OS: x64-win10 (Version 1909, BuildNumber 18363.1082, SuiteMask 100, ProductType 1/4, Lang 0409, IE 11.1082.18362.0, VMware VDM 7.7.0, UEM 9.7.0.881, ProcInfo 1/1/4/4, UTC-06:00S), PTS: 36336/28388/1C 2020-11-10 19:20:35.643 [DEBUG] Policy "Always wait for the network at computer startup and logon" is enabled 2020-11-10 19:20:35.643 [DEBUG] Policy "Run logon scripts synchronously" is not configured 2020-11-10 19:20:35.684 [DEBUG] Redirected folders: Desktop, Favorites, Personal 2020-11-10 19:20:35.685 [DEBUG] Policy "Point and Print Restrictions" is configured for the computer (1/2) 2020-11-10 19:20:35.685 [DEBUG] User policy last applied at 2020-11-10 17:53:26.392 (took 3.215 s) 2020-11-10 19:20:35.687 [DEBUG] Boot time: 2020-10-24 07:18:35.178, Logon time: 2020-10-25 11:53:25.108 2020-11-10 19:20:35.687 [DEBUG] Recursively processing config files from path '\\server\config\general' 2020-11-10 19:20:35.687 [DEBUG] Using profile archive path '\\server\profile\user\Archives' 2020-11-10 19:20:35.687 [DEBUG] Profile archives will be compressed 2020-11-10 19:20:35.687 [DEBUG] Creating 2 backups (single backup per day) in path '\\server\profile\user\Backups' 2020-11-10 19:20:35.687 [DEBUG] Logging to event log for path-based import/export, asynchronous UEM, UEM refresh, DirectFlex refresh 2020-11-10 19:20:35.687 [DEBUG] Logging to file '\\cim-vdi-connect\profile\user\Logs\FlexEngine.log' 2020-11-10 19:20:35.687 [DEBUG] Log file will be overwritten when larger than 1024 kilobytes 2020-11-10 19:20:35.687 [DEBUG] If Flex config files path is not available at logon, log off automatically 2020-11-10 19:20:35.687 [DEBUG] If profile archive path is not available at logon, skip import but apply user environment settings FlexEngine log cuts off there, and the next entry is for the subsequent logon processing. If the user manually logs off of his machine, then the sync happens correctly and his profile gets archived. Other users do not have this problem, it seems localized to this user. I'm not sure where else to troubleshoot this or how to ensure FlexEngine processes during recompose so that the users profile will always archive correctly. Any troubleshooting advice is greatly appreciated.