JahnsTek's Posts

Sorry for resurrecting an old thread, but hoping @nathangreenley or @ddelver have found a solution to this? I'm also seeing this same behavior with Edge and Chrome, but only randomly. I've been getting quite a few reports from my end users that their Chrome or Edge browser launches without their tabs/bookmarks/settings/etc (these apps appear to launch with all default settings), but only happens very randomly. We end up using the DEM Helpdesk Tool to reset their Chrome/Edge profile back to a previous backup and then at next login they are all good for a while again. Horizon 2303, all Instant Clone desktops, App Volumes 2303, and DEM 2303. Small section from a recent DEM log: 2023-11-06 10:25:57.972 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/Affiliation Database' 2023-11-06 10:25:57.975 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/Affiliation Database-journal' 2023-11-06 10:25:58.045 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/databases/Databases.db' 2023-11-06 10:25:58.047 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/databases/Databases.db-journal' 2023-11-06 10:25:58.062 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/DawnCache/data_0' 2023-11-06 10:25:58.065 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/DawnCache/data_1' 2023-11-06 10:25:58.068 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/DawnCache/data_2' 2023-11-06 10:25:58.071 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/DawnCache/data_3' 2023-11-06 10:25:58.074 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/DawnCache/index' 2023-11-06 10:25:58.076 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/DIPS' 2023-11-06 10:25:58.078 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/DIPS-journal' 2023-11-06 10:25:58.101 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/Extension Rules/000003.log' 2023-11-06 10:25:58.104 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/Extension Rules/LOCK' 2023-11-06 10:25:58.106 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/Extension Rules/LOG' 2023-11-06 10:25:58.111 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/Extension Rules/MANIFEST-000001' 2023-11-06 10:25:58.113 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/Extension Scripts/000003.log' 2023-11-06 10:25:58.117 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/Extension Scripts/LOCK' 2023-11-06 10:25:58.119 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/Extension Scripts/LOG' 2023-11-06 10:25:58.122 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/Extension Scripts/MANIFEST-000001' 2023-11-06 10:25:58.165 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/Extension State/LOCK' 2023-11-06 10:25:58.167 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/Extension State/LOG' 2023-11-06 10:25:58.172 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/Extension State/MANIFEST-000001' 2023-11-06 10:26:05.191 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/Favicons' 2023-11-06 10:26:05.194 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/Favicons-journal' 2023-11-06 10:26:05.226 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/GCM Store/Encryption/000003.log' 2023-11-06 10:26:05.233 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/GCM Store/Encryption/LOCK' 2023-11-06 10:26:05.234 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/GCM Store/Encryption/LOG' 2023-11-06 10:26:05.237 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/GCM Store/Encryption/MANIFEST-000001' 2023-11-06 10:26:05.259 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/heavy_ad_intervention_opt_out.db' 2023-11-06 10:26:05.263 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/heavy_ad_intervention_opt_out.db-journal' 2023-11-06 10:26:05.409 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/History' 2023-11-06 10:26:05.414 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/History-journal' 2023-11-06 10:26:06.035 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/Local Storage/leveldb/LOCK' 2023-11-06 10:26:06.038 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/Local Storage/leveldb/LOG' 2023-11-06 10:26:06.046 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/Local Storage/leveldb/MANIFEST-000001' 2023-11-06 10:26:06.056 [ERROR] ImportFiles::ImportFile: Access denied on 'LocalAppData/Google/Chrome/User Data/Default/Login Data'

If it were a Windows Update caused issue, I agree, probably would affect more people... But on the same hand, I'm not sure how many people would have different scaling settings across multiple monitors... Maybe more than I think? Also on a side note... It may be likely that your Horizon sys admins upgraded Horizon "around 1/28/21" as I also completed an emergency upgrade of my Horizon environment (to 2111) a few days before that to remediate Log4j vulnerabilities.

Hey @Anonymous , I would recommend making sure your Horizon Client is up to date (current version is 2111 build 8.4.0). You can download from https://www.vmware.com/go/viewclients The Horizon Client should set the scaling of the virtual desktop to match each monitor's scale setting of the device you're connecting from. Some of our users were experiencing some scaling issues with an older Horizon Client (specifically 8.2.0) which was causing the scaling to happen twice (physical device scaling set to 125%, and then virtual desktop was scaling another 125% making everything unusably HUGE). Upgrading the Horizon Client resolved this. I know it's not the same issue you described, but it's always good to keep Horizon Client up to date. I suspect our issue started after upgrading VMware Horizon to 2111 (8.4.0) or possibly a Windows update that modified how scaling works in Windows 10 (my understanding is M$ re-wrote scaling for Windows 11, so maybe some of that is making it into Win10 updates?) Justin

FYI, if Google Chrome with this config is still making users re-sign into websites (including Google Cloud Sync being paused) each time they login to a new non-persistent session... What fixed this in my environment was enabling the built-in UEM config "Windows Settings > Personal Certificates" Oddly, when I look at the current user personal certificates via MMC, there is nothing specific to Google Chrome. So I'm not sure what specifically is being persisted in this config to resolve this issue, but it's working for me. Thanks, Justin

I've been beating my head on this issue of Google Chrome needing users to re-sign into websites (including Google Cloud Sync being paused) each time they login to a new session... And finally found the solution for my environment... lansti mentioned needing the UEM built-in "Windows Settings > IE WebCache" enabled, but that did not do it for me. What worked in my environment (UEM 9.5, Chrome 71) was enabling the "Windows Settings > Personal Certificates" config. Oddly, when I look at the current user personal certificates via MMC, there is nothing specific to Google Chrome. So I'm not sure what specifically is being persisted in this config to resolve this issue with Google Chrome, but it works in my testing. Also, now that this is working, I've switched back to the non-roaming-profile method (https://communities.vmware.com/docs/DOC-31428), as we have users that use the Google Cloud Sync feature of Chrome (which is disabled when enabling roaming profile support). Hope this tidbit helps someone else... Thanks, Justin

As SchwarzC and lansti said, I am also having the issue where users have to re-sign into websites each time they login to a new session. I'm still at UEM 9.3, but if "nothing in particular was fixed in 9.4 in relation to Chrome," how do I get this cookie/session data to persist across sessions? I've tried the Chrome.zip config as well as this thread's "alternative way"... I've even tried not excluding any directories/files (capturing the entire Chrome user dir), but same issue... I've now upgraded UEM to 9.5.0 and Google Chrome to 70.0.3538.77, but this issue still continues... Anybody find a solution to get Chrome to persist cookie/session data across sessions? Thanks, Justin

I know this is old, but in case someone is looking for the answer to this... Snagit 2018 stores the "Run Snagit when Windows starts" setting at: HKLM\Software\Microsoft\Windows\CurrentVersion\Run\TechSmithSnagit Note it is in HKEY_LOCAL_MACHINE, making it more difficult to capture with UEM Justin