I tried to search my old notes on this one. Item 1: While this official answer from Vmware tech support referres to that article, perhaps having my SR# request can help you, should you call u...
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I tried to search my old notes on this one. Item 1: While this official answer from Vmware tech support referres to that article, perhaps having my SR# request can help you, should you call up for tech support. (see below). Item 2: While I haven't tried it recently, I'm 98% sure you can find it in *OLDER* versions. I checked my notes, and I was specifically using 7.1.3 when I made my support call, so I have to assume it's that version of the tools. -----Original Message----- From: VMware Technical Support [mailto:webform@vmware.com] Sent: Thursday, January 13, 2011 12:57 PM Subject: Re: VMware Support Request SR# 1602555141 ** Please do not change the subject line of this email if you wish to respond. ** KB referral: 000787983 Hello Jeremy, Can you try something for me? I am attaching a document that will instruct you on how to revert to our VGA driver instead of the WDDM driver. I want you to try that out and see if you experience the same issue. You can also take a look at the knowledge base article below for the same instructions. http://kb.vmware.com/kb/1026466 Regards, Kellan Adamson Desktop Technical Support Specialist Global Support Services VMware Inc. Contacting Support: 1-877-4-VMWARE (1-877-486-9273) KB referral: 000787983