I just encountered the same, or a similar, problem when upgrading from VMware Workstation 12.something to 15.0.4 on my Windows 7 laptop. During the installation/upgrade, I elected to install t...
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I just encountered the same, or a similar, problem when upgrading from VMware Workstation 12.something to 15.0.4 on my Windows 7 laptop. During the installation/upgrade, I elected to install the VMware Enhanced Keyboard Driver. After rebooting, I could not use any keyboard once Windows was booted. Specifically: I tested using the internal laptop keyboard, an external USB keyboard connected via a docking station, and a different external USB keyboard connected directly to the laptop All three of the keyboards worked before Windows booted (e.g. BIOS configuration screen, boot selection screen) None of the keyboards worked once the Windows login screen appeared Additionally, once the Windows login screen appeared: The internal laptop touchpad did not work An external USB mouse was able to move the mouse cursor Note that I have a group policy set to require pressing CTRL+ALT+DEL to login. To solve the problem, I did the following: Booted the affected Windows 7 host to the Windows login screen Installed RD Client Remote Desktop app on my Android phone (thanks to the developer!) Connected to affected Windows 7 host using RD Client Android app At this point, I was able to use a keyboard connected to the phone to control the Windows 7 host. (Note that I was using Samsung DeX station with my phone, and had an external keyboard/mouse, monitor, local ethernet connected. I'm sure this isn't required, but sure made it easier - thanks Samsung!). Next: Opened Control Panel > Programs > Programs and Features Clicked VMware Workstation to highlight it Clicked Change In the VMware Workstation Pro Setup app, used the Change option to uncheck Enhanced Keyboard Driver Rebooted Windows After rebooting, I was able to use my keyboards / touchpad normally again. Holy heart attack, Batman. I'm glad I was in my office with some extra hardware and my DeX station for testing. VMware, please fix this debilitating issue - and, ideally, provide more timely support for installation-related category 1 issues for new purchases.This doesn't engender confidence as I embark on my journey with this "upgraded" product.