smjain's Posts

Just upgraded 2 of my licenses from 16 to 17 and I no longer have access to the licensing section of my account to see my keys. I've followed the KB articles on how to access my keys in customer connect....if your new portal requires a KB article to point out something this basic, maybe it shouldn't have been released? https://kb.vmware.com/s/article/2006831?lang=en_US&queryTerm=how%20to%20view%20license%20keys%20in%20my%20vmware I have no sidebar with products\accounts\funds management at all.  I have no "manage licenses" either. When I follow various other links like https://customerconnect.vmware.com/license-management, something flashes, then I receive "we're sorry. Your account doesn't have permission to access this page"  Virtual assistant fails either with an error, "an error has occurred and we cannot process this request right now. what would you like to do?" or "too bad I could not help" after spending 30 minutes with an agent, my chat window closed...at least an email finally showed up with a license key, so I'm able to move forward, but I still can't see my other license keys.   

This is a reoccuring problem.  I have about 30 VMs total.  Some will randomly disappear from the libary the next time Workstation is started.  The ones that do seem to stick around are ones created with 6.5 and 7 It doesn't matter how I add them (drag and drop, file-->open, double-click vmx) or what state they are in (saved or shutdown) It also doesn't matter if they are new VMs created with 9 or 9.0.1 or from 5.5 through 8. The VMs are located in subdirs of D:\VMs and E:\VMs. I have tried making them all favorites also, on the next start of WS, the favorite "star" is gone for all of the VMs. Host is Win7Ult SP1 x64.  I have excluded the VMs folders from my AV program. This issue did not occur with WS 7 or 8. This occurs even when I only run one instance of WS.

Just upgraded to 9.0.1.  The first time I tried to start it, it caused Windows to reset, no bluescreen, just a reset back to the BIOS, etc.  After that it worked until the next system reboot. Problem signature:   Problem Event Name:                        BlueScreen   OS Version:                                          6.1.7601.2.1.0.256.1   Locale ID:                                             1033 Additional information about the problem:   BCCode:                                               4a   BCP1:                                                    0000000077C5138A   BCP2:                                                    0000000000000002   BCP3:                                                    0000000000000000   BCP4:                                                    FFFFF88013096B60   OS Version:                                          6_1_7601   Service Pack:                                       1_0   Product:                                               256_1 Downloaded todays WU, restarted Windows, then started 9.0.1.  Same thing happened,  Rebooted from the crash and it works again. Problem signature:   Problem Event Name:                        BlueScreen   OS Version:                                          6.1.7601.2.1.0.256.1   Locale ID:                                             1033 Additional information about the problem:   BCCode:                                               4a   BCP1:                                                    0000000077CF138A   BCP2:                                                    0000000000000002   BCP3:                                                    0000000000000000   BCP4:                                                    FFFFF88003DBDB60   OS Version:                                          6_1_7601   Service Pack:                                       1_0   Product:                                               256_1 Note, that I am just starting Workstation, not a VM. Windows 7 x 64 SP1 32GB RAM, i7-3930k, no OC AMD 6970 Any ideas before I go back to 9?  I had one BSOD like this with 9.0.0 previously.