Freya_N's Posts

Re: Support doesn't react to my ticket since 29.12.2022

by Contributor in Technical Community Resources and Help Discussions
‎01-28-2023 02:40 AM
‎01-28-2023 02:40 AM
OK. It seems that there are corrupted data in the VMWare database. 1. Customer Connect Dashboard: There I can see my VMWare Pro 16 an Fusion licenses, but not the new VMWare 17 with support 2. C... See more...
OK. It seems that there are corrupted data in the VMWare database. 1. Customer Connect Dashboard: There I can see my VMWare Pro 16 an Fusion licenses, but not the new VMWare 17 with support 2. Customer Connect - Orders: Nothing to see - no data 3. Now the online store (reachable also from Cusomer Connect): I can see my bued VMWare 17 Pro order and another old Fusionn 11 order (but not the orders from Pro 16) A little bit crazy. All my support requests since 29.12.2022 (!) are without any answer and reaction by VMWare. Perhaps my account and support requests aren't repotz to the support team because of a corrupt profile? I can't the Pro 17 upgrade. The license is'nt accepted.  

Re: Support doesn't react to my ticket since 29.12.2022

by Contributor in Technical Community Resources and Help Discussions
‎01-26-2023 10:00 AM
‎01-26-2023 10:00 AM
Hi Scott,   thanks for your answer. O... I wrote VMWare Technical Support, to marketing and others of your company. No response... Many status update requests of my ticket with no success. Produ... See more...
Hi Scott,   thanks for your answer. O... I wrote VMWare Technical Support, to marketing and others of your company. No response... Many status update requests of my ticket with no success. Product is VMWare 17 Pro for Windows with support. Have you access to the tickets? My number is 22393639012 Thanks.   Greetings, Michelle

Support doesn't react to my ticket since 29.12.2022

by Contributor in Technical Community Resources and Help Discussions
‎01-21-2023 12:35 PM
‎01-21-2023 12:35 PM
Hello together,   I have an open support ticket (22393639012) since 29.12.2022. But nobody of the support team takes reaction. It's in the status open. What can I do. so that someone of support co... See more...
Hello together,   I have an open support ticket (22393639012) since 29.12.2022. But nobody of the support team takes reaction. It's in the status open. What can I do. so that someone of support corrects the error with my application? Or is there no real support by VMWare anymore?