robertthompson's Posts

Intelligent Hub Preparedness - Rollout and Support

by Contributor in Legacy User Blogs
‎10-22-2018 08:10 AM
‎10-22-2018 08:10 AM
External info: https://blogs.vmware.com/euc/2018/08/workspaceone-intelligent-hub.html Internal info below……. Greetings, The Workspace ONE Intelligent Hub for iOS and Android w... See more...
External info: https://blogs.vmware.com/euc/2018/08/workspaceone-intelligent-hub.html Internal info below……. Greetings, The Workspace ONE Intelligent Hub for iOS and Android will begin rollout very shortly (see below).  Soon customers will begin seeing updates on enrolled devices in production. Here are some basics you should know to help you be ready in case customers have questions or need help. Help with Escalations ========== If a customer encounters a critical bug or other issue during or after the rollout, the BU will be 24/7 on-call via Slack: #hub-ga-war-room.  This group will be open until November 9th and is to augment the normal GSS ticketing process and is to help ensure questions are getting answered as quickly as possible.  When contacting this channel we ask that you provide: The GSS SR # Customer Information Description Severity https://VMware.zoom.us/j/481344790 Hub for iOS Day One Prep and screen shots Hub for Android Day One Prep and screen shots Configuring Hub Services for Intelligent Hub Hub Services in 1810 Console (Internal) Hub internal FAQ Product Overview presentation Product Detail presentation

UDID changes to new Apple Hardware

by Contributor in Legacy User Blogs
‎09-06-2018 01:45 PM
‎09-06-2018 01:45 PM
Subject: Important Note : UDID changes to new Apple Hardware Over the last 48 hours, we’ve received notification and details from Apple around potential changes to UDID of new Apple hardware... See more...
Subject: Important Note : UDID changes to new Apple Hardware Over the last 48 hours, we’ve received notification and details from Apple around potential changes to UDID of new Apple hardware going forward. Our teams have been working round the clock to evaluate the impact of these changes and explore necessary remediation paths to be compatible with this new hardware. Background of UDID : UDID is an acronym for Unique Device ID that uniquely identifies Apple devices. IMPORTANT NOTE : This unique ID cannot be changed by the user nor by Apple as it is assigned to the motherboard of the device.  So an operating system update will not change the UDID. Historically iOS devices have had UDID of 40 characters in length. We’ve received notification that this length could change in the future to be lesser, greater or equal to 40 and not strictly adhere to the 40 character length. There will be a customer facing public message with appropriate content that we’re allowed to share shortly.

Changes are coming to AirWatch Reports

by Contributor in Legacy Blogs
‎08-25-2017 01:36 PM
‎08-25-2017 01:36 PM
FYI on the attached

iOS 10.3 dropped the requirement for devices to be DEP-Enrolled AND Supervised in order to apply OS updates

by Contributor in Legacy Blogs
‎04-28-2017 02:08 PM
1 Kudo
‎04-28-2017 02:08 PM
1 Kudo
FYI on the link below that I am passing along third party and haven't had a chance to test/see live in person Mobile Device Management (MDM) Protocol

End of Life for BlackBerry device support in AirWatch

by Contributor in Legacy Blogs
‎04-19-2017 06:15 AM
‎04-19-2017 06:15 AM
An article was added to the section Product Announcements. End of Life for BlackBerry device support in AirWatch by AirWatch Support BlackBerry device support in AirWatch will rea... See more...
An article was added to the section Product Announcements. End of Life for BlackBerry device support in AirWatch by AirWatch Support BlackBerry device support in AirWatch will reach End of Life on July 17, 2018. On this date, AirWatch cannot guarantee full support for any BlackBerry devices currently enrolled in AirWatch environments, nor full support for the ability to enroll new devices into AirWatch environments.  It is possible that existing BlackBerry devices may become unenrolled when upgrading to an AirWatch version released after the end of life date. Implications for Customers All customers that have any BlackBerry devices enrolled in their environment should work to migrate these users to supported device types prior to this end of life date. Support Contact Information If you have any questions, please call your local AirWatch support line or submit a Support Request via myAirWatch. Best Regards, The AirWatch Team View the article You are receiving this article notification because you subscribed to updates in the section "Product Announcements". Please do not reply to this message. Email replies will not update Help Center content. If you want to stop these notifications click here.

End of life for Symbian device support in VMware AirWatch

by Contributor in Legacy Blogs
‎03-31-2017 11:54 AM
‎03-31-2017 11:54 AM
An article was added to the section Product Announcements. End of life for Symbian device support in VMware AirWatch by AirWatch Support Symbian device support in AirWatch will re... See more...
An article was added to the section Product Announcements. End of life for Symbian device support in VMware AirWatch by AirWatch Support Symbian device support in AirWatch will reach End of Life on April 1, 2018. On this date, AirWatch cannot guarantee full support for any Symbian devices currently enrolled in AirWatch environments, nor full support for the ability to enroll new devices into AirWatch environments.  It is possible that existing Symbian devices may become unenrolled when upgrading to an AirWatch version released after the end of life date. Implications for Customers All customers that have any Symbian devices enrolled in their environment should work to migrate these users to supported device types prior to this end of life date. Support Contact Information If you have any questions, please call your local AirWatch support line or submit a Support Request via myAirWatch. Best Regards, The AirWatch Team View the article

End of Life for VMware AirWatch Content Locker Outlook Add-In

by Contributor in Legacy Blogs
‎03-31-2017 11:53 AM
‎03-31-2017 11:53 AM
An article was added to the section Product Announcements. End of Life for VMware AirWatch Content Locker Outlook Add-In by AirWatch Support The VMware AirWatch Content Locker Out... See more...
An article was added to the section Product Announcements. End of Life for VMware AirWatch Content Locker Outlook Add-In by AirWatch Support The VMware AirWatch Content Locker Outlook Add-In will reach End of Life on April 1, 2018.  After this date, AirWatch can no longer guarantee full support to devices that are leveraging the Outlook Add-In. Additionally, AirWatch 9.1 will be the final release where the VMware AirWatch Content Locker Outlook Add-In is available in the Self Service Portal by default for new environments with Content Management enabled. Implications for Customers All customers currently utilizing the VMware AirWatch Content Locker Outlook Add-In should investigate migration options for any workflows that require the Outlook Add-In before the end of life date.  Depending on your specific configuration and requirements, the Self Service Portal may be a suitable alternative to obtain and share secure links. Support Contact Information If you have any questions, please call your local AirWatch support line or submit a Support Request via myAirWatch. Best Regards, The AirWatch Team View the article

End of life for VMware AirWatch Content Locker for Windows Desktop

by Contributor in Legacy Blogs
‎03-31-2017 11:51 AM
‎03-31-2017 11:51 AM
An article was added to the section Product Announcements. End of life for VMware AirWatch Content Locker for Windows Desktop by AirWatch Support On April 1, 2018, the VMware AirW... See more...
An article was added to the section Product Announcements. End of life for VMware AirWatch Content Locker for Windows Desktop by AirWatch Support On April 1, 2018, the VMware AirWatch Content Locker for Windows Desktop application, available through an .MSI installer, will reach End of Life.  On this date, the .MSI installer file will no longer be available on the myAirWatch Resource Portal, and AirWatch can no longer guarantee full support to devices leveraging this application. VMware Content Locker will continue to be supported, and is available in the Windows Marketplace. Implications for Customers Customers should work to migrate any devices leveraging the VMware AirWatch Content Locker for Windows Desktop application to the VMware Content Locker app available in the Windows Marketplace.  Leverage the “VMware Content Locker Capabilities by Platform” section on page 40 of the VMware AirWatch Mobile Content Management Guide to identify potential product differences in your use cases. Support Contact Information If you have any questions, please call your local AirWatch support line or submit a Support Request via myAirWatch. Best Regards, The AirWatch Team View the article

Re: Changes to AirWatch Training

by Contributor in Legacy Blogs
‎03-31-2017 11:50 AM
‎03-31-2017 11:50 AM
Also related to this From: Kelsey Barber Sent: Wednesday, March 29, 2017 7:46 AM Subject: RE: Instructor Action Required: Update to Exam Enablement Process - Week of March 27 Hi team... See more...
Also related to this From: Kelsey Barber Sent: Wednesday, March 29, 2017 7:46 AM Subject: RE: Instructor Action Required: Update to Exam Enablement Process - Week of March 27 Hi team – Ryan brought up a question regarding exam enablement that I should have clarified in my original message. The Shared Services team performs class closure activities on Friday each week. That means students taking a two-day Configure and Manage course will have to wait until the end of the week to receive the follow up message and exam instructions. Please set this expectation with the students in your classes. Thanks, Kelsey Barber (Bouton) Global Operations Team Lead AirWatch Education Services From: Kelsey Barber Sent: Thursday, March 23, 2017 10:42 AM Subject: Instructor Action Required: Update to Exam Enablement Process - Week of March 27 Hi team, We have good news for instructors! You may be aware that our team has an initiative to move out of myAirWatch over the coming months. Part of this transition includes changing the way students take Accreditation exams. Starting next week, all students (customers, partners, non-associated) will take their exams through myLearn. Exams will be enabled by Shared Services teams in Bangalore/Costa Rica and they will send the follow-up email as part of the class closure process. Process starting week of March 27 1. Instructor submits Class Roster (standard process) 2. Instructor to mark attendance in myLearn at the end of training (standard process) 3. Shared Services will enable the exams for students who completed training (NEW) 4. Shared Services will send the follow-up email from myLearn (NEW) 5. Shared Services will close the class (standard process) Action for Instructors For all classes starting after March 27, do not enable exams for any of your students in AirWatch Salesforce. Note: you are still required to enable exams for the classes that have ended prior to March 24.  Action for VCI program (Andy/Robert/Pavan) Please  contact any active VCIs in your Geo and update them on process. Currently, they submit a ticket to training@air-watch.com to initiate exam enablement and follow-up emails. This action will no longer be required. They only need to submit the roster and mark attendance. Additional Notes for Reference • James will be updating the follow-up emails in myLearn with new instructions for students. o Instructions will include how to access exams and how to “subscribe” to the relevant accreditation plan in myLearn. • James will be updating the instructor handbook with new process. • We will be transferring all customer/internal employee’s active accreditations to myLearn before moving out of myAirWatch. (This requirement is currently being reviewed by the myLearn IT team). o The Ops team will not transfer myLearn accreditations to myAirWatch at the request of customers (as the accreditations will soon be inaccessible via myAW) James and I will keep you updated on relevant information for moving out of myAirWatch (such as timeline, customer communications, reaccreditation in the future, etc). If you have any questions in the meantime, please let us know. Thanks, Kelsey Barber (Bouton) Global Operations Team Lead AirWatch Education Services

Changes to AirWatch Training

by Contributor in Legacy Blogs
‎03-31-2017 11:48 AM
‎03-31-2017 11:48 AM
An article was added to the section Product Announcements. Exciting changes to AirWatch Training are on the way! by Jordan AirWatch Training will soon be migrating from myAirWatch... See more...
An article was added to the section Product Announcements. Exciting changes to AirWatch Training are on the way! by Jordan AirWatch Training will soon be migrating from myAirWatch to myLearn to better suit your education needs! In myLearn, users can enroll in formal training, sign up for on-demand training, view course data sheets, and access free courses such as: VMware Workspace ONE Fundamentals VMware Identity Manager Fundamentals VMware AirWatch Fundamentals (coming soon!) Check out the Workspace ONE, AirWatch & Identity learning paths here for more information. Please note that May 10th will be the last day users can access AirWatch Academy Courses and Labs within myAirWatch. Accreditations If you completed an instructor-led training course before March 25th, 2017* you will complete the relevant exam through myAirWatch to earn and access your Accreditation. Remember, you have 45 days post-training to take and pass accreditation exams. More information can be found in the training follow-up email you received at the conclusion of your class. If you completed an instructor-led training course after March 25th , 2017* you will complete the relevant exam through myLearn to earn and access your Accreditation. More information can be found in the training follow-up email you received at the conclusion of your class. *VMware Partners – Continue to complete exams and access Accreditations via Partner Central More exciting changes are on the way so please Subscribe to this page to stay up to date with the latest information! View the article

End of Life for AirWatch Browser for Windows by AirWatch Support

by Contributor in Legacy Blogs
‎03-17-2017 05:55 AM
‎03-17-2017 05:55 AM
An article was added to the section Product Announcements. End of Life for AirWatch Browser for Windows by AirWatch Support AirWatch Browser for Windows will reach End of Life on ... See more...
An article was added to the section Product Announcements. End of Life for AirWatch Browser for Windows by AirWatch Support AirWatch Browser for Windows will reach End of Life on April 1, 2018. On this date, the AirWatch Browser app will be removed from the Windows Marketplace.  After this date AirWatch cannot guarantee full support for AirWatch Browser for Windows. Implications for Customers All customers currently utilizing AirWatch Browser for Windows should investigate migration options for any workflows that require the AirWatch Browser app before the End of Life date.  Depending on your specific configuration and requirements, Microsoft Edge may be a suitable alternative.  We will continue to support existing customers if any critical issues, including security issues, arise before the End of Life date. Support Contact Information If you have any questions, please call your local AirWatch support line or submit a Support Request via myAirWatch. You are receiving this article notification because you subscribed to updates in the section "Product Announcements". Please do not reply to this message. Email replies will not update Help Center content. If you want to stop these notifications click here.

End of Life for AirWatch Teach and Learn for iOS by AirWatch Support

by Contributor in Legacy Blogs
‎02-27-2017 01:50 PM
‎02-27-2017 01:50 PM
End of Life for AirWatch Teach and Learn for iOS by AirWatch Support AirWatch Teach and Learn (also known as Teacher Tools) for iOS will reach End of Life on March 5, 2018.  On this date, the... See more...
End of Life for AirWatch Teach and Learn for iOS by AirWatch Support AirWatch Teach and Learn (also known as Teacher Tools) for iOS will reach End of Life on March 5, 2018.  On this date, the AirWatch Teach and Learn apps will be removed from the iTunes App Store.  Additionally, AirWatch cannot guarantee full support for AirWatch Teach and Learn on any operating system beyond iOS 9. Implications for Customers Depending on your specific device models and infrastructure, AirWatch recommends migrating your deployment to the Apple Classroom app, using either AirWatch School Manager or Apple School Manager. The table below outlines device requirements for these deployment models for 1:1 devices and shared devices. Device Hardware 1:1 Shared Devices iPad mini 4 or later / iOS 9.3+ / 32+ GB storage iPad Air 2 or later / iOS 9.3+ / 32+ GB of storage 9.7-inch iPad Pro or later / iOS 9.3+ 12.9-inch iPad Pro or later / iOS 9.3+ AirWatch School Manager or Apple School Manager Apple Classroom app Apple School Manager Apple Classroom app iPad third generation or later / iOS 9.3+ iPad mini or later / iOS 9.3+ AirWatch School Manager or Apple School Manager Apple Classroom app None Older None None Support Contact Information If you have any questions, please call your local AirWatch support line or submit a Support Request via myAirWatch.

End of Life for AirWatch Video for iOS and Android by AirWatch Support

by Contributor in Legacy Blogs
‎02-27-2017 01:49 PM
‎02-27-2017 01:49 PM
End of Life for AirWatch Video for iOS and Android by AirWatch Support AirWatch Video will reach End of Life for iOS and Android on March 5, 2018.  On this date, the AirWatch Video app will b... See more...
End of Life for AirWatch Video for iOS and Android by AirWatch Support AirWatch Video will reach End of Life for iOS and Android on March 5, 2018.  On this date, the AirWatch Video app will be removed from the iTunes App Store and Google Play Store.  Additionally, AirWatch cannot guarantee full support for AirWatch Video on any operating system beyond iOS 10.3 and Android 7.1 (Nougat). Implications for Customers All customers currently utilizing AirWatch Video should investigate migration options for any workflows that require the AirWatch Video application before the End of Life date.  Depending on your specific configuration and requirements, VMware Content Locker may be a suitable alternative. In cases where CDN integration or streaming video is a requirement, 3 rd party applications may be required to replace AirWatch Video. Support Contact Information If you have any questions, please call your local AirWatch support line or submit a Support Request via myAirWatch.

Identity Manager Lab Environment May Have Been Updated

by Contributor in Legacy Blogs
‎02-16-2017 09:15 AM
‎02-16-2017 09:15 AM
And therefore we noticed the attached when going through the lab today.  FYI should you/your students see the same.

AirWatch SaaS Data Centers

by Contributor in Legacy Blogs
‎02-09-2017 09:52 AM
‎02-09-2017 09:52 AM
FYI (this could be proprietary/NDA information) Had a random conversation with an Atlanta SaaS ops coworker today and he mentioned they aren't adding new SaaS environments with QTS and they ... See more...
FYI (this could be proprietary/NDA information) Had a random conversation with an Atlanta SaaS ops coworker today and he mentioned they aren't adding new SaaS environments with QTS and they have added new environments with AWS and some other international hosting providers.  They tried VCloud Air but didn't get the greatest results so it's not likely new environments would be added there.

Workspace ONE: Deploy & Manage (WS1DM) TTT Videos

by Contributor in Legacy Blogs
‎12-10-2016 05:00 AM
‎12-10-2016 05:00 AM
Recordings from the internal sessions held in Atlanta this week with AirWatch staff are uploaded to the links below.  There is a lot of great inside info/discussion captured. https://airwatc... See more...
Recordings from the internal sessions held in Atlanta this week with AirWatch staff are uploaded to the links below.  There is a lot of great inside info/discussion captured. https://airwatch.wistia.com/medias/ukjza4fnd9 https://airwatch.wistia.com/medias/3sevunfnjz

VMware Access Point

by Contributor in Legacy Blogs
‎12-06-2016 10:21 AM
‎12-06-2016 10:21 AM
This is a new product I was made aware of today.  Probably not likely it would come up during training however down on page 37 of the deploy guide is a way use it with Tunnel if you want to take ... See more...
This is a new product I was made aware of today.  Probably not likely it would come up during training however down on page 37 of the deploy guide is a way use it with Tunnel if you want to take a moment to read it over. Documentation for VMware Access Point

Re: Windows 10 Desktop VM stuck on Pending Agent and More Win 10 FYI

by Contributor in Legacy Blogs
‎10-28-2016 06:25 AM
‎10-28-2016 06:25 AM
One more related screenshot

Windows 10 Desktop VM stuck on Pending Agent and More Win 10 FYI

by Contributor in Legacy Blogs
‎10-28-2016 06:24 AM
‎10-28-2016 06:24 AM
Thought I would share the attached support ticket and related screenshots that I've been working on this week should you come across these questions during training.

FTP Relay Server File/Actions Installation Issue

by Contributor in Legacy Blogs
‎07-19-2016 07:00 AM
‎07-19-2016 07:00 AM
In 8.2, users were able use Files/Actions to add files from a content repository to a FTP relay server to then add to their product sets; however, this feature was deprecated with 8.3. With the d... See more...
In 8.2, users were able use Files/Actions to add files from a content repository to a FTP relay server to then add to their product sets; however, this feature was deprecated with 8.3. With the deprecation of this feature arose the need for an alternate solution to deploy files from content repositories to product sets. The best solution is to add an admin repository to the AirWatch console with authentication using a valid user account. Doing so gives the user access to repository files within the AirWatch environment. With this access the user can download the files within that repository to his/her desktop, and then re-add it to the Product Provisioning section under File/Actions. To learn how to add an admin repository, see page 17 of the VMware AirWatch Mobile Content Management Guide. The support ticket here for reference is 835619.