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I get the following error when trying to add a vROM to the skyline configuration.
"Endpoint test failed. -> cannot retry due to server authentication, in streaming mode"
The skyline user I setup in vROM has only Read Only permissions assigned to it in vROM.
I am at vROM v7.0
Thanks
Chad
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Hello Chad,
Welcome to Skyline community!
Please try below steps and share the output.
- Check if we are able to ping vrops from skyline appliance?
- Check if we are able to resolve vrops FQDN from skyline appliance?
- Do we have a default or custom certificate?
- Please check vrops certificate information if the "Subject Alternate Name" is configured with FQDN or IP address.
- Try to configure vrops with the information available from SAN (FQDN/IP).
Further, if you still face challenges, let us know if we can setup webex, I would request to provide your contact details in below smart sheet to proceed.
VMware Skyline Community - Smartsheet.com
Ajay Chanana
Skyline Support Moderator
MCSE-2003/2008|RHCA|VCP-5/6/VCAP-6
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Hi Chad,
We had similar issue.
Skyline user password expired in vROM.
The solution was to log in with skyline user in vROM and change the password.
I hope it helps.
Toma
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I'm getting the same error.
From the Skyline appliance, I can ping the vRops server by IP, and by FQDN (yes it resolves)
I can log in to vRops with the Skyline service account (set up as Read Only role in vRops)
I tried IP and FQDN in the Skyline "Add vRealize Operations" screen
(note: strangely enough, set up vSphere with FQDN as IP was failing)
I do get the yellow "Certificate thumbprint" message with either the IP or FQDN
I get a different error if I enter "domain\user" vs "user@domain"
If I enter user@domain with a bad password, I'm back to the "Endpoint test failed ...." error.
I get the same error if I use my personal account that can log into vRops.
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Hi TBKing,
Welcome to Skyline Communities!
There is known issue, if we are adding VROPS with read-only account.
To work around this issue please add vrops with a default admin account.
Once added, you can change the user from admin to read-only account.
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Ajay Chanana
Skyline Support Moderator
MCSE-2003/2008|RHCA|VCP-5/6/VCAP-6
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I'm still getting the same error.
I gave it a bit of time, and I logged in to vRops again with the account.
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Hi TBKing
Please share your contact details in below form, I will get in touch with you.
Ajay Chanana
Skyline Support Moderator
MCSE-2003/2008|RHCA|VCP-5/6/VCAP-6
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TBKing I am having the same issue. Were you able to fix it?
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Yes.
Ajay was very helpful.
One of the key things that I remember was to use the actual admin account to add vRops, rather than an account with Admin role.
Then we could change the account used to the proper one.
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TBKing Thanks for the quick reply. Turns out I was using the incorrect password. The error message really needs to reflect what the problem is.
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Hi Deso1ator,
Feedback noted. We will work on it.
Srikanth HS
Skyline Support Moderator