jacky1988
Contributor
Contributor
‎10-21-2019 03:54 PM

Error - Program member not found

I am having an issue accessing a the NSX-T course I have purchased. I can see it listed under my subscriptions in the admin portal but when I click the link I am redirected to an error on the Learning Zone page which says "Error - Program member not found".

Has anyone else had this issue? I have contacted education support but have not heard back

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Lborg
Contributor
Contributor
‎07-28-2020 04:49 PM

I'm also having the exact same issue with one of my courses. Just wondering if you found a solution for it?

I've also contacted VMware support however they still haven't got back to me.


Thanks!

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lbourque
VMware Employee
VMware Employee
‎07-29-2020 04:52 AM

Have you tried accessing this in a private browser window?

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Lborg
Contributor
Contributor
‎07-29-2020 03:52 PM

Thanks for the assistance, I tried private, and tried multiple browsers.

Support ended up fixing it, so if anyone else has this issue email myLearn_support@vmware.com they may take a few days to get back to you.

View solution in original post

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NiltonTobita
Contributor
Contributor
‎10-25-2021 03:07 AM

I am having the same problem 

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NiltonTobita
Contributor
Contributor
‎10-25-2021 03:10 AM

I am having the same problem

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scott28tt
VMware Employee
VMware Employee
‎10-25-2021 05:29 AM

@NiltonTobita 

And you have sent an email as per the marked solution?

 


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NiltonTobita
Contributor
Contributor
‎10-25-2021 05:31 AM

yes, I did

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