In general, people who exceed the maximum number of attempts should contact the Education Operations team (1-866-377-4710 in North America, or email education@vmware.com) and ask to have their attempt-count reset.

Shanfont, I am very sorry that you've experienced this difficulty. I am grateful to you for your persistence. In the unlikely event you don't succeed on your next attempt, please send me a private message through the forum system.

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Brian Rice

Group Product Manager, Education Services

Professional Services Organization, VMware, Inc.