Hi all - I wouldn't normally post like this, but I am fed up and feeling helpless.
I took the VCP65-DCV course, passed the Foundations exam, and passed the 2V0-622 VCP65-DCV exam. I was excited as I have praised VMware for 10 years and finally go around to making the financial commitment to getting certified:
You'll notice I passed the VCP65-DCV exam on 4/10/2018. I still have no certificate issued. I reached out to Education Services/etc. and was told that there was a "sync issue". That was a month ago. I am trying to expense my training and exam and need to provide evidence that I hold the certificate and I cannot, because VMware will not figure out my issue. It's now been 42 days since I passed the exam, excited, and that excitement has waned in the face of now paying credit card interest because I can't expense the training because I can't prove I have the certificate!
I've created tickets with certification support (request #18786464204), I've called support, I've Tweeted @VMwareEducation, @VMware, etc. no one is helping at all. I called again today and was told that "someone will email you today to schedule a call for more information" - they didn't. I was told in the same conversation, literally, that "there is no ETA to this issue and there are a few people who have sync issues."
This is absolutely the worst experience I have ever had with certification - I am certified in other areas such as AWS, for instance. I went to the Pearson center - I took my exam, I passed, I was issued a certificate. I can't refer to my VCP because I don't actually have the certificate. I am being required to have the certificate as part of my employment and I cannot get it issued.
Please, if anyone has a contact that is able to help I'd greatly appreciate it. I am a huge VMware advocate and this has really tainted my cheer leading. I really don't know what else to do at this point. It's not only extremely frustrating and stressful in light of my actual job I need to do, but it's insulting in that we all know how expensive this certification is and I am paying interest on it now. It's unreal.
Help if you can - please!
Actually, can you check in Certification Manager and see if you see something like this certifications:
What you should see if the PDF option. Is this the part that you aren't seeing?
