Thank you forcaring about my case, I appreciate that.

Curently, I have a Case 23924538807: Deactivated Email [ ref:_00D409hQR._500Hr1XHMRY:ref ].

After long time waiting, two days ago, I recieved a CC email that my case was forwarded to licensing_entitlement_support@vmware.com by Ramakrishna Devisetti, from Business application support team (rdevisetti@vmware.com).
I am still waiting.