aseljamel2
Contributor
Contributor
‎07-24-2023 06:17 AM

Deactivated Email

Hi,

I would like to access vmware customer connect with my email (a.aljamel@it.misuratau.edu.ly), but couldn't. the system keeps displayinh a message of that my email is "deactivated" as shown in the image attached with this message.

I tried using the offered link, but no reaponse.

I need to schedule my exam by using that email as soon as possible.

help please or at least forwrd me to the right palce to help me.

Thanks in advance

 

aseljamel2_0-1690203107657.png

 

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scott28tt
VMware Employee
VMware Employee
‎07-24-2023 06:57 AM

What happens when you click the "contact support" link in your screenshot?

For issues related to certification exams, try emailing certification@vmware.com

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Although I am a VMware employee I contribute to VMware Communities voluntarily (ie. not in any official capacity)
VMware Training & Certification blog
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aseljamel2
Contributor
Contributor
‎08-04-2023 07:45 AM

nothing happen, just a support form open, i filled in it and submitted it with no response.

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scott28tt
VMware Employee
VMware Employee
‎08-05-2023 02:17 AM

And what happened when you emailed certification@vmware.com as per my previous reply?

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Although I am a VMware employee I contribute to VMware Communities voluntarily (ie. not in any official capacity)
VMware Training & Certification blog
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aseljamel2
Contributor
Contributor
‎08-05-2023 02:55 AM

Thank you forcaring about my case, I appreciate that.

Curently, I have a Case 23924538807: Deactivated Email [ ref:_00D409hQR._500Hr1XHMRY:ref ].

After long time waiting, two days ago, I recieved a CC email that my case was forwarded to licensing_entitlement_support@vmware.com by Ramakrishna Devisetti, from Business application support team (rdevisetti@vmware.com).
I am still waiting.

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asmajlov
Contributor
Contributor
‎08-05-2023 03:19 AM

Hi team

I have same problem where my account is deactivated and I sent per instructions email to VMware and I received first time response and after that they are ignoring me, no response at all. I am very disappointed at this point:((( 

I have read this thread and sent email to certification@vmware.com.

Thanks

 

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asmajlov
Contributor
Contributor
‎08-23-2023 03:27 PM

 

Hi all,

For me, I sent a couple of emails to both email addresses below and no response for the last 1 month and more :(( 


I kindly reminded them to provide an update, but it seems like the person/group that receiving the email is purposely ignoring my request. This behavior does not reflect well on vendors such as VMware, it sounds very unprofessional.

While I have been a loyal user of VMware in every organization I have worked for, I will try to move away from it. 

 

Thanks

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