RachelW
Enthusiast
Enthusiast

@MeyMath 

I am working with a different customer on a Teams issue where a few of the users are getting an error when Teams attempts to start.

"There's a more permanent way to sign in to Microsoft Teams. If you're having trouble completing the process, talk to your IT admin."  See attached for complete message. 

I implemented this in DEM for them but some users are still getting the above error.  I looked on a horizon desktop and see all of the teams information in the C:\Users\rwulffenstein\AppData\Roaming\Microsoft\Teams directory which is not included in DEM.  Should it be?

[IncludeFolderTrees]
<LocalAppData>\Microsoft\Credentials
<LocalAppData>\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
<LocalAppData>\Microsoft\IdentityCache
<LocalAppData>\Microsoft\TokenBroker
<LocalAppData>\Microsoft\Office\16.0\Licensing

[IncludeFiles]
<AppData>\Microsoft\Teams\desktop-config.json
<AppData>\Microsoft\Teams\preauth.json
<AppData>\Microsoft\Teams\Preferences
<AppData>\Microsoft\Teams\settings.json
<AppData>\Microsoft\Teams\storage.json

[IncludeRegistryTrees]
HKCU\Software\Microsoft\Office\Teams\
HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.aad.brokerplugin_cw5n1h2txyewy
HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\PolicyCache\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\Repository\Families\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\SystemAppData\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Mappings\S-1-15-2-1910091885-1573563583-1104941280-2418270861-3411158377-2822700936-2990310272
HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\Repository\Packages\Microsoft.AAD.BrokerPlugin_1000.18362.449.0_neutral_neutral_cw5n1h2txyewy

[ExcludeFolderTrees]
<LocalAppData>\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\TempState

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