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DEM 9.9 - Old mapped Printers Keep Reappearing (Printer Mapping)

Hi Community,

 

How can i permanently remove old printers mapping?

 

Horizon 7.10 / DEM 9.9


Last year we configured DEM printer mapping with 4x printers. It works and everytime the user logged in, the 4x printers are mapped according.

Recently we had deployed new print server and added the same printers to it. I had removed the old 4x printer mapping policy and created new 4x print mapping.

 

Issue: When users logged in, they can see newly mapped printers and can also see previously mapped 4x printer, which has been decomm.

 

Test #1:
1. Login to the user account and manually removed old 4x mapped printers.

2. Recover VM

3. Upon re-login, old 4x printers remapped automatically with newly mapped printers

Test #2:
1. Deleted "Network Printer.zip" file for that user.

2. Recover VM

3. Login to desktop and agian, can see the old 4x printers with newly mapped printers

Hope experts here can point me to the right solution.
Thanks.

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