Hi all,

We are having a lot of Office activation issues, we are using Windows 10 clients with Office 365 ProPlus, sharedcomputerlicensing is enabled within the Office installation.

Every day we have a lot of users that have to activate their office license but when they try to activate Office they do not  get a password prompt so the activation fails.

The workaround we have is to delete the local proflie and remove the personal certificates.zip from the UEM folder and logon again, the user can then activate office again.

The UEM version we are using is 9.2.0

We have added the following path to UEM to roam the license:

%localappdata%\Microsoft\Office\16.0\Licensing

The 2 license tokens in %localappdata%\Microsoft\Office\16.0\Licensing are exported without issues.

Does anyone recognize this problem?