TMWSales
Contributor
Contributor
‎10-24-2023 04:58 PM

Workstation 17.5 Causing BSOD on Windows 11

Host:
Dell Precision Laptop
Intel 11th Gen i9-11950H
64GB Ram
NVidia RTX A2000
NVME Storage
Windows 11 Pro fully updated
VM: Windows 11 Pro fully updated

I have done a clean installation of graphics drivers.  But I get a Host Blue Screen Clock_Watchdog_Timeout.  The mini dump files are saying for different reasons.

Had no issues with Workstation 17.0.2.  Upgraded to 17.5 and now my Windows 11 host is crashing with Clock_Watchdog_Timeout BSOD after letting the VM just sit idle and letting my lapto sit idle.  I appears to happen when my monitor goes to sleep after 20 minutes and no activity on the laptop.  I have removed and re-installed graphics drivers and tried previous versions.  I also disabled 3D hardware acceleration.  Still crashing and only started when I upgraded VM Workstation Pro to 17.5.0

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canado
Contributor
Contributor
‎10-25-2023 08:08 AM

I have the same issue ...

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TMWSales
Contributor
Contributor
‎10-25-2023 12:07 PM

I ended up removed TPM and the encryption.  Uninstalled 17.5 and installed 17.0.2.  Then redid the encryption and redid the TPM for my windows 11.  Now everything is working again.

I had tried to uninstall 17.5 and reinstall it, but that did not fix it.  They have a problem with 17.5 and I am going to stick to 17.0.2 for now.

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DhairyaT
VMware Employee
VMware Employee
‎10-26-2023 08:41 AM

@TMWSales Unable to reproduce this issue both on my Windows 11 Host laptop as well as Windows 11 machine.

Requesting you to reproduce this issue and share the Windows Crash dump logs here.

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deepvise
Contributor
Contributor
‎10-27-2023 12:21 AM

@DhairyaT Try copying large files into the VM from a NAS using bridged mode to reproduce the bluescreen.

For me, the system crashes at the latest after 20 minutes during the copy process.

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DhairyaT
VMware Employee
VMware Employee
‎10-27-2023 12:27 AM

@deepvise Please confirm where you are seeing this crash, host or guest?

 

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deepvise
Contributor
Contributor
‎10-27-2023 12:28 AM

@DhairyaT  It is always the guest system crashing. Both systems, host and guest are running Windows 11 Pro.
Bluescreen error is WHEA_UNCORRECTABLE_ERROR.

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TMWSales
Contributor
Contributor
‎10-27-2023 04:39 AM

I don't know if my copy of the crash files showed up. Here is a zip file of the mini dump files.  It is also 100% my host machine crashing.  I have since switched back to VMWare 17.0.2 and the problem has gone away and I can let my system sit idle.

I had tested my VM my just starting it up and letting it sit at the windows desktop.  I walk away and let my laptop sit idle.  After my monitor has gone to sleep I come back and the my host has restarted fully.

Windows Crash.zip
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talking_mudcrab
Contributor
Contributor
‎11-03-2023 02:31 AM

Are there any updates on this? Windows 11 guests are crashing since 17.5 here as well. 

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DhairyaT
VMware Employee
VMware Employee
‎11-03-2023 02:34 AM

@talking_mudcrab Can you please share the configuration of the Windows 11 VM which you have created as in RAM, Hard Disk Size,Number of processors and all.

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talking_mudcrab
Contributor
Contributor
‎11-03-2023 04:45 AM

The VMs have 32GB Ram and 1 CPU with 12 cores allocated. The host is HP Proliant Gen10 with 384GB Ram and two CPUs. I have two Windows 11 VMs on it and sometimes they both crash at the same time with a blue screen. The HDD size is 512GB for each VM. 

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DhairyaT
VMware Employee
VMware Employee
‎11-14-2023 05:56 AM

@TMWSales @talking_mudcrab Ticket has been raised internally. Relevant team will look into the same.

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talking_mudcrab
Contributor
Contributor
‎11-14-2023 05:59 AM

Thanks. My additional observation is that I haven't had a crash since I've downgraded the VM hardware to 17 from 17.5. The Workstation application is still on 17.5, I haven't downgraded that. 

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