SajeshR
VMware Employee
VMware Employee

Check if the VMware USB Arbitration service is running or not in services.msc
If not try the below steps to resolve it. 

1. Uninstall Workstation Pro from your system. and delete files/folders from the below location. 
C:\ProgramData\VMware and delete the folders for VMware Workstation and VMware Player.
C:\Users\dtomar\AppData\Roaming\VMware and delete all the files inside
C:\Program Files (x86)\VMware and delete the folders for VMware Workstation and VMware Player

2. Please stop related services if any by "sc stop serviceName" in cmd with administrative with privilege
sc stop VMUSBArbService
sc stop hcmon
sc stop vmusb
3. Remove drivers:
del C:\Windows\System32\drivers\hcmon.sys
del C:\Windows\System32\drivers\vmusb.sys
remove hcmon, vmusb from here C:\Windows\System32\DRVSTORE
4. Open Registry editor and follow below steps:
reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\VMware, Inc." /f
reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\VMware, Inc." /f
5.
a.Stop 'VMware USB Arbitration service' from services.msc if running.
b.Delete below registry entries for
i."VMUSBArbService from "Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VMUSBArbService"
ii."Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\vmusb"
c.Delete the same entries from CurrentControlSet001 if any.
6. Delete usb folders from "C:\Program Files (x86)\Common Files\VMware\USB"
7. Delete hcmon and vmusb from C:\Program Files\Common Files\VMware\Drivers\hcmon & C:\Program Files\Common
Files\VMware\Drivers\vmusb
8. Reboot your system and install WS 


Thanks,

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