antoale3
Contributor
Contributor
‎12-02-2022 12:22 AM

Unsupported Processor error running Windows 10 guest OS on vmware workstation pro 16.2.4

After installation of vmware workstation pro 16.2.4 on my new Windows 11 Enterprise 21H2 host OS

I received this error trying to start Windows 10 Pro 21H2 guest OS:

"Unsupported Processor" error

I read https://kb.vmware.com/s/article/90134 but the workaround is not acceptable since I just bougth this license few days ago.

Is there a plan to address this issue on this release?

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DodgeDeBoulet
Enthusiast
Enthusiast
‎12-02-2022 03:53 AM

VMWare Workstation Pro 17 has been out for a week now and you bought 16 just a few days ago?

17 resolves that issue. If you purchased 16 a few days ago, you should be eligible for a free upgrade.

View solution in original post

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maksym007
Expert
Expert
‎12-02-2022 05:08 AM

Good point, try the newest Vmware Workstation.

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RU5
Contributor
Contributor
‎12-08-2022 09:21 AM

I've just upgraded to Windows 11 and hit this problem. Purchased an upgrade to 17.0 and it still does not resolve it.

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llb1988608
Contributor
Contributor
‎12-08-2022 09:22 PM

We purchased the license of version 16 for 8 people. May I ask when we plan to fix this bug for version 16?

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antoale3
Contributor
Contributor
‎12-09-2022 12:50 AM

Just to confirm that I was able to upgrade my license to 17 for free and the problem was solved.

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JanosSimon
Contributor
Contributor
‎12-12-2022 02:27 AM

I have the same issue.

How have you managed to upgrade the 16.x license to 17.0 for free?

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antoale3
Contributor
Contributor
‎12-12-2022 02:38 AM

Access customer connect site, license management. then, If you have a license with active basic support entitlement, you should be able to upgrade.

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mrozj
Contributor
Contributor
‎12-12-2022 02:50 AM

VMware® Workstation 16 Pro / 16.2.4 build-20089737

Running on host Windows 11 Pro, 64-bit (Build 22621.900) 10.0.22621
Host CPU - i5-1240P
Guest OS/ VM - Windows 10 Pro / 19045

 

Error - "stop code UNSUPPORTED PROCESSOR " - while trying to upgrade / install  KB5019959 -  19045.2251

 

Switching to single CPU didn't help

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foobar4711
Enthusiast
Enthusiast
‎12-14-2022 11:08 AM

16.2.5 solved it for me

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joshiga
Enthusiast
Enthusiast
‎12-15-2022 03:17 AM

Try 16.2.5, this issue should be fixed in it. 

Thanks,

Gaurav 

 

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Weebsurfer
Contributor
Contributor
‎02-07-2023 07:31 AM

16.2.5 cleared it up for me as well.  Have 2 VMs on my desktop and my main one that I keep up to date failed to boot with the Unsupported Processor error. Started up my backup and it worked until I ran windows updates.  Luckily found this thread and saw 16.2.5 mentioned at the bottom by @foobar4711 and @joshiga and I'm back up and running. Thank you!

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ermutigen
Contributor
Contributor
‎02-15-2023 08:54 AM

16.2.5 solved it for me as well

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