VMWare Support is single-handedly the worst experience I've ever had, and I have no idea where to begin.

I purchased an upgrade from VMWare Workstation Pro 16 to 17, 4 days ago and the Paypal transaction was successful but the landing page on VMWare's side gave me an "Internal Server Error". So I opened a support request the same day and called them 3 times but they only ask for the support case number and then ask me to wait.

It's now been 4 days and no response and no serial/license beeing added to my account. Am I being "forced" to piracy here or what, when (if) this is resolved would I feel confident about purchasing another upgrade or will I end up pirating their software?

This is what makes me furious, it should not be easier to fall back to piracy than make a purchase.