Hello,

I am running the WMWare Wokstation 16.1.2 and I have an issue with the upgrade of VMWare Tools. The installation fails on a Windows 7 guest with "Setup failed to install the VMCI Virtual Machine Communication Interface driver automatically. This driver will have to installed manually.".

I tried the advice in https://kb.vmware.com/s/article/74745 and installed the certificate but no luck. I can see that the certificate is expired and I tried to contact support but I can submit my support request with the error message “The selected Entitlement Account has no products associated with it. Try selecting a different Entitlement Account to see the products you are entitled to.“ The account has my license allocated to it…

What should I do?

Regards

Christian