I have 2 HP Z620 workstations running VMware® Workstation 12 Pro - 12.5.9 build-7535481

Workstation 1 is running Windows 10 2019 LTSC
Workstation 2 is running Windows 10 1607. Yes it is an older version.

Both workstations have the same group policies applied to them.
Both workstations also have the following services running.

• VMware Authorization Service
• VMware USB Arbitration Service
• VMWare workstation Service

I am using a USB to Profibus interface device. When I plug it in to either workstation 1 or 2, the device shows up under hardware configuration  and the hardware information shows the same driver version.

When I plug the device into Workstation 2, it shows up under removable devices menu option.

When I plug the device into Workstation 1 it does not show up under removable devices menu option. <- Edited 

The only difference that I am able to determine is the version of Windows. the guest VMs on each workstation are configured identically.

Not sure what is missing.