Thank you.  I was not aware of this support package.  It's availability negates many of the things I previously mentioned; specifically, the upgrade cost of about $150 (USD) is well worth it.  Currently, I have a Support Request open from the 30 day coverage that was included in the package.  It will soon expire if hasn't already.  I encountered a couple more issues that would be nice to resolve.  If those become too difficult to solve myself, I will indeed get the extended support package.  

Thanks for letting me know about this.

Ray